Comtherm is a leading supplier of Process and Industrial Burners for all Industries. We have over 40 years of experience in the design, manufacture, installation and commissioning of industrial combustion equipment.
“The shopping experience is absolutely fine, any issues are with the courier used, there is no communication stating the time of delivery, this would be fine except you cannot communicate with them to establish if they will leave the parcel, if not to instruct them.
The part was needed urgently, so it mean't me hanging around until it was delivered, which hits me in the pocket.”
Dear B,Thank you for taking the time to provide us with your feedback regarding your recent shopping experience with Comtherm Ltd. We sincerely appreciate your honesty and for bringing these issues to our attention.
We apologise for any inconvenience caused due to the courier service used, as well as the lack of communication regarding the time of delivery by them. We understand that this lack of information made it difficult for you to make necessary arrangements and impacted you financially, which is certainly not our intention.
We value your business and would like to make things better for you. I will contact our Fedex account manager and see if there is a way we can make things a little smoother with time allocations for orders made available in future.
Once again, thank you for your feedback and your continued support of Comtherm Ltd.
