Comtherm is a leading supplier of Process and Industrial Burners for all Industries. We have over 40 years of experience in the design, manufacture, installation and commissioning of industrial combustion equipment.
“Ordered a party, arrived completely different from the picture. I have asked for the original and to date have had no reply at all. Very poor service.
They asked me to send a photo. I did and it was rejected as you can't reply to them through the review. So I sent it to their sales department on the only email address I have. Guess what? No reply yet. It is just getting better all the time.”
Hi Peter, Thank you for sharing your feedback, we sincerely apologise for any inconvenience caused. We always strive to provide the best service and ensure our customers receive exactly what they ordered.
According to our records, the correct parts should have been sent to you. However, we'd like to investigate this further and resolve the issue as quickly as possible. Could you please provide a picture of the items you received? This will help us understand what went wrong and take the necessary steps to get you the correct part.
Thank you for bringing this to our attention, we appreciate your patience while we address this matter.
Best Regards,
Agnès | Spares & Marketing Coordinator - Comtherm Ltd
“The shopping experience is absolutely fine, any issues are with the courier used, there is no communication stating the time of delivery, this would be fine except you cannot communicate with them to establish if they will leave the parcel, if not to instruct them.
The part was needed urgently, so it mean't me hanging around until it was delivered, which hits me in the pocket.”
Dear B,Thank you for taking the time to provide us with your feedback regarding your recent shopping experience with Comtherm Ltd. We sincerely appreciate your honesty and for bringing these issues to our attention.
We apologise for any inconvenience caused due to the courier service used, as well as the lack of communication regarding the time of delivery by them. We understand that this lack of information made it difficult for you to make necessary arrangements and impacted you financially, which is certainly not our intention.
We value your business and would like to make things better for you. I will contact our Fedex account manager and see if there is a way we can make things a little smoother with time allocations for orders made available in future.
Once again, thank you for your feedback and your continued support of Comtherm Ltd.
“I ordered 2 different items, one was in stock, one wasn’t. They dispatched the stock item straight away and the second item when it came in - without additional postage charges. Can’t ask for more than that.”
