“Poor customer service, waited over 8 weeks for my marshmallow bed and still we are missing a side piece. 4 out of 5 parts have been delivered and this was a week ago today. We are yet to receive the 5th part of the bed. We have been ignored many times by their customer service team/person on email and over their WhatsApp. I wish I had never bought from this company as the entire thing has been horrendous. I’ve been emailed to say the entire bed has been delivered and to write this review and it hasn’t even all been delivered. Ridiculous. Still sleeping on the floor.”
“Excellent quality bed and great customer service from making enquiries right up to the point of delivery. I was kept well informed on the status of the delivery, the delivery team were friendly and removed all packaging. I would happily buy again”
“Dear Comodo Living Customer Service,
I am writing to express my dissatisfaction with a recent purchase from your company. We ordered a bed with upholstery in COM from Comodo Living, and unfortunately, the seams are not up to the standard we expected. The seams are noticeably folded and give an unprofessional and unfinished appearance, contrary to the seamless design we anticipated.
Given the premium price paid for this product, the quality does not meet the expectations set by your company’s reputation. We are quite disappointed as this issue affects the overall aesthetic and functionality of the bed.
We kindly request a refund or compensation to cover the cost of having the upholstery fixed by a professional. We trust that you will understand our position and provide a resolution promptly.
Thank you for addressing this matter. I look forward to your swift response.”
“We have mixed feelings towards Comodo Living, we took a gamble buying from this company rather than a more established brand. The communication cannot be faulted as all replies were very quick and if there were any issues with our order we were informed straight away of our options. We originally wanted a gas lift ottoman but due to our alteration requirements this wasn’t possible so we were refunded the difference immediately. However, I would not say the end product or service is “luxury” as the website claims. On delivery only one man arrived and due to the size of the headboard, he couldn’t get it up the stairs alone and I (young female) had to assist carrying it up the stairs (which was a struggle and not what’s expected from a luxury company!). Luckily I managed, but if I’d have been pregnant or elderly and was unable to assist then I don’t know what would have happened but it would likely cause delays and unnecessary stress. The fabric of the bed is identical to samples order and upholstered to a good standard however the other finishes on the bed were not. The slats had uneven spacing, they were roughly sawn and shedding splints rather than a sanded finish and the corner of the bed is misaligned. Overall it could have been worse but could have been better. For the price and the fact it’s advertised as luxury, we wouldn't order again.”
“Everything was perfect from ordering through to delivery and, of course, the bed itself which is wonderful. We wanted longer legs for the bed to enable under-bed storage….no problem and no charge! Very responsive and customer focussed. I cannot speak highly enough of this company.”
“Not worth as we paid
Mattress is not properly fitted inside bed frame even I text them strait away but no response because now they have deliver so no concern”
“I don't usually write reviews, but I was incredibly impressed with Comodo and the service we received. Our move-in date was delayed by over a month, and Comodo graciously stored our beds at no extra cost. The beds are absolutely stunning, and I couldn't be happier with them.”
“I love it, my son loves his new bed too so plush and made excellent the velvet blue is gorgeous. Easy to build can not fault it was good to see decent thickness for the slats too ...”
“Really pleased with our Lola bed. We enquired beforehand via telephone about details and were reassured about the dimensions and delivery options. Bed arrived in good time and the guys were excellent at assembling it. Service has been excellent.
The bed looks fantastic and is really comfortable. Purchased for our guest room and is exactly what we wanted.”
“I ordered the king size Alfie bed with the gas struts to lift the base and it's great.
The bed came in 5 parts and was really easy to fit together and the instructions had photos included.
The quality is brilliant and looks great in the room.”
“Happy with our Momo bed. Fabrics and structure quality are great. Lead time was around 3 weeks which is less than most other suppliers. Gas lift is rather stiff, but will probably get easier to operate with time. One complaint is that the headboard is leaning forward despite being right up against the wall at the bottom - we asked about wall mounting and Comodo promised to send small brackets if we wanted to do it ourselves (they don't do it) but we haven't received them yet and Comodo team became less responsive. Assembley guys scratched our wood floor while moving the bed, likely we are putting the rug over the scratched bit anyway”
