Chartex Reviews

Name: Chartex
Rating: 4.90

4.9 Rating 49 Reviews

98 %

of reviewers recommend Chartex

Company Reviews

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4.9

Based on 49 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Chartex :

Chartered Surveyors working in residential & commercial property, offering a variety of services and excellent local knowledge in and around Belper, Derby and the Peak District. We also cover all of Derbyshire, Nottinghamshire, Sheffield & Coventry

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07970887766

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hugh's report was extremely thorough, and he made himself available for no less than 3 follow up calls afterwards to clarify sections I was unsure about and answer additional questions I had (he was clear he was happy to take more calls if I needed). Ultimately, Hugh's inspection revealed issues with the property that I was not aware of, which would have costed me upwards of £15,000 to fully remediate - I am very glad these were found before purchasing the property! Following that, Carla provided me with invaluable advice in how to approach my follow up conversations with the vendor. I can't think of a single suggestion for how Chartex could improve their service - they were friendly, helpful, and responsive every step of the way, and I had total confidence that they had my best interests at heart from the moment I got in touch with them.”

Helpful Report

“Chartex provide an invaluable service! The depth of the building surveys that we have had carried out are second to none. Hugh's explinations are clear and easy to understand and his follow up calls add even more detail. I would not buy a property without having Hugh survey it first as his surveys really give you a comprehensive view of a properties condition. Amazing service! Thanks”

Helpful Report

“Chartex provide an excellent service from start to finish. After booking a valuation online, Carla got in touch to confirm a date and was very polite and helpful. Hugh arrived at my house exactly at the time specified and carried out the survey very efficiently. I was shocked to receive the valuation within hours of it being carried out, i expected to wait at least a few days. This meant i could forward the valuation immediately to my solicitors and start the ball rolling. Chartex are certainly the best company to use for this type of service, very accommodating and so efficient... thankyou 🙂”

Helpful Report

“We were very impressed with the service we received from Hugh Broadbent. He has done two surveys for us and we would definitely recommend him. He was very thorough, his reports arrived quickly and were very clearly written and he has been happy to answer our questions.”

Helpful Report

“if you're getting a survey of a house you're about to buy, then they'll certainly identify some problems for you to lower the price. They were incredibly quick (l figured l paid about £10 per minute) and did give a lot of information very quickly. But their assessment (you need to do a lot of incredibly expensive renovations pretty urgently) did not agree with what contractors have said, and they didn't actually do the level of inspection l wanted. Maybe this is standard for surveyors - in which case l'm in the wrong job.”

Helpful Report

A surveyor's approach is to deal with the facts and suggest long term solutions. I am sorry you did not value his expert and professional opinion, but instead, you chose to denigrate his invaluable advice. The two feet of standing water in the basement is a fact and urgently requires remedying as do the advanced rotting and woodworm activity in floors and joists on the ground floors which are unsafe. The surveyor explained that your suggestion of addressing the problem by insulating the floors, no matter how much money it saved, was not the answer. So please don't change your career path just yet. The surveyor gave you sensible solutions to address the serious problems you have with your property and also spent time explaining everything. Besides, you declined a written report from the surveyor and decided to take your own notes, another cheaper option which may not have paid off?

“I reached out to Hugh reference a survey in the Long Eaton area. He was first to respond, excellent rate and could do a short term turnaround. Superb service. We spoke before the survey and I brought him up to speed with the situation. We agreed that there might be scope for a wider survey but that he would use his judgment on the day. We stuck with a L2 survey which was incredibly informative and thorough. We received it the next morning. 80+ pages of information and advice. Superb read but easy to understand. Hugh uncovered a serious structural alteration which the sellers tried to conceal. This enabled me to apply pressure on the transaction and potentially save me from a significant financial liability. His quality of service has potentially saved me £000’s quite literally. I am enormously grateful. The money I paid Hugh’s company was probably the single best money I have ever paid for anything. Thank you Hugh and Chartex.”

Helpful Report

“I needed a help to buy report quickly as I had a very short deadline to exchange contracts for my new property. After being let down by another company I sent Chartex and a few other companies an email, Carla responded almost immediately with a quotation, availability and advice- this was even out of working hours. She came back to any queries I had promptly and professionally. I am still waiting to hear back from other companies! My valuation was booked and Hugh issued the report on the same day as it was completed. Chartex was not the cheapest price for what I needed however great service is definitely worth paying that little bit more for. I would definitely recommend Chartex to anyone needing to use their services. Thank you again and thank you for going that extra mile.”

Helpful Report

“Excellent, detailed, concise survey allowing us to make an informed decision about the property based on its current condition and the potential cost to get the property up to standard. I would recommend Chartex to anyone.”

Helpful Report

Chartex is rated 4.9 based on 49 reviews