“CCT staff are extremely helpful along the process of booking an event with them. They are quick to respond and very understanding of the needs of our conference.”
“I contatced CCT through the website to book an event. The online booking system worked very smoothly, and Remi was friendly and efficient in dealing with my enquiry. The information provided was clear and easy to understand.”
“My experience of making a recent booking of High Leigh (Ref.32075) with Mandy was very good. She was both helpful on the phone and quick to follow-up with specific quotes and further detailed information by email.
My experience of liaising with the Front of House Team, on existing bookings, has been mixed. Sometimes the information has not been entirely accurate, and in an organisation where there are many bookings for different occasions, incorrect emails have been sent, causing some confusion/delay at our offices.
However, overall, the experience of dealing with CCT is good, and any 'concerns' can be discussed and sorted quickly.
Thank you.”
“Staff are extremely helpful and friendly, quick to answer any questions, and lovely to deal with. The centre itself caters for all needs and is well set up.”
“We had an amazing time during our recent event at The Hayes. The facilities were absolutely brilliant for our conference. The rooms were pretty comfortable and well laid out. The technical team were always responsive to our requests and helped ensure that we had a splendid time.
We look forward to our next conference at The Hayes.”
“I find it difficult to express just how helpful and exceedingly pleasant in their manner were the staff at The Hayes, both prior to and during our visit this May.
No matter what my query was I was always dealt with in a very professional, prompt and supportive manner.
Any issues that arose on site, e.g. leaking showers, were dealt with without any fuss or bother.
I would like to particularly put on record my appreciation of the Front of House staff with whom I had most dealings, both on the phone and in person. They were never anything less than pleasantly helpful.
The Dining Room staff too would always attend swiftly to any request from our group, again with a pleasant manner.
Whilst the facilities are very good it is the staff at The Hayes, including those in the Sales Department with whom I have had dealings, that make The Hayes a conference centre to which I, as a Conference Administrator, wish to return.”
“Once I submitted my requirements for the quote, an agent called me the following day and was able to transfer my requirements from this year over to next year which I was very pleased about. It was all dealt with very smoothly and efficiently. My only small criticism was that I was told that the agent would call me back the following week to confirm but did not do so. This meant that I almost missed the two-week deadline for accepting the quote because it wasn't at the forefront of my mind. But generally a very positive experience!”
“We like the venue and the staff but having to contract more than a year in advance is a problem for us. We don't think you are particularly more expensive than elsewhere but rising costs are a problem for our constituency. You will appreciate that, say, if a husband and wife wish to come together it can be an expensive two days. But we also recognise that you need to make a profit, maintain your buildings etc.”
“Our query was about something we had never previously done: considering booking the Hayes for exclusive use for a special anniversary event in 2 years' time. We received a very timely series of emails, explaining how the pricing structure would work, how many guests would make an exclusive use cost-effective, and enabling us to make a final decision. I appreciated the proactiveness with which we were contacted when another group enquired about the same dates, to give us the opportunity not to lose out.”
“I have found the inital booking process to be very straightforward, from the form on the website, to the quick response with a quote for the booking. Calling the Sales Team to chat through options before confirming the booking with the deposit etc was great, the person I spoke to was so helpful and positive. Thank you very much!”
