“I currently have 3 sets of electric rollers - oldest set is falling apart so purchased new with veld material on roller. Where pin goes through, veld has worn out and I cannot use as my fingers have been burnt very badly. 3RD Set - very new. purchased as I was looking for a roller with no veld - had already burnt my fingers. Cannot use this set at all - rollers are to hot to touch and I have very bad blisters on my fingers from burns. Does nobody test your products? Please let me know how you will address this problem. EDNA COETZEE, MBOMBELA, SOUTH AFRICA.”
Hi Edna,
Thanks for your review regarding Carmen products.
I was disappointed to read your comments especially as your product was not purchased from us.
Regards
Keith - Group Customer Services Manager
“I purchased one of the curling products from my local TKMaxx. The morning after trying it out I found that it had burnt the hair off that I had trialed it on. I was brushing my hair through and it just kept falling out in large masses, which for obvious reasons was very traumatising. My hair stank of burnt hair and could only be resolved by getting it treated at the hairdressers. I would not recommend these products as the quality is very cheap and has destroyed my hair. It was a traumatising experience, and I also have not yet heard back from the company despite how serious this incident is.”
Hi
Thanks for your review relating to your Carmen Curler.
I was sorry to learn of the issue you mention.
Since you first contacted Carmen we have been in regular dialogue however from your last communication you confirmed you had returned this product to the retailer and resolved your issue directly with them.
Regards
Keith - Group Customer Services Manager
“I bought one of ur rechargeable water bottle for my son as he use a electric wheelchair and he always got cold hand so when I try on him yesterday never thought that would burn his hand from the heat very disappointed with dis product want to let other users to be careful with dis as it no safe”
Hi Sandrine,
Thanks for your valuable comments.
We were surprised to read your review especially as this is one of our most popular products with no issues reported previously.
We do take these enquiries very seriously and one of my Leadership Team has been in contact with you across the previous 48 hours.
Regards
Keith - Group Customer Services Manager
Hi
We were delighted to read your 5-star review about Carmen.
Thanks for being such a loyal customer.
Best wishes
Keith - Group Customer Services Manager
“Bought for my girlfriend. Great product, easy to buy through the website, quick delivery. Most happy with the price! Similar quality products cost much more with other brands. Happy customer 🙂”
“I made a purchase on the 02/10/2021, I received no updates so I messaged them on the 11/10/2021, I then tried phoning them on the 18/10/2021 to receive an automated voice message telling me to email them. I then opened a dispute with my bank on the 25/10/2021. It was no surprise that I suddenly received a reply saying my order would soon be processed and on its way, I replied saying that I wanted to cancel the order as I had purchased elsewhere, yet the order was still sent and delivered.”
“In July 1976 I went to a wedding in Papua New Guinea. At Port Moresby airport on my way home to New Zealand, I bought some Carmen heated rollers at the Duty Free shop there. I have used them continuously ever since, i.e. for forty five years, and they are still as efficient as they ever were! Thank you so much for such a reliable and helpful beauty tool!”
Hi Hilary,
Thanks for sharing your story and for being such a loyal customer of Carmen.
Please feel free to revisit our store soon.
Keith - Group Customer Services Manager
