“My partner brought me the 3 in 1 set for Christmas which included straighteners, curling tongues and a hair dryer. The hair dryer is powerful and the straighteners are as good as any that are four times the price. I've yet to try the curling tongues but my daughter has used them (who incidentally is called Carmen!) and said they are wonderful. I would recommend this product.”
Hi Karen,
Thanks for taking the time to leave your 5 star review about your Carmen products.
We were delighted to read such positive comments.
Best wishes
Keith - Group Customer Services Manager
“Bought product roughly 4 weeks ago highly delighted with the shaver. Convenient and lightweight for when your running late and can't have a wet shave.”
Hi Brian,
Thanks for taking the time to leave your kind words about your Carmen shaver.
We hope you visit our website again very soon.
Kind regards
Keith - Group Customer Services Manager
Hello Noreen,
It was lovely to read your comments about how happy you were with your Carmen Massager.
Take care
Keith - Group Customer Services Manager
“Hi, ordered a Percussion massage gun on Nov 30th at 39.99, money taken straightaway and was told I would be sent a tracking number when dispatched ( chose next day delivery), waited a few days then e-mailed to be told it would take up to 7 working days to reply. On day 7 recieved 2 replies asking for my details then just been informed the order is being cancelled as the item is out of stock but website has consistently said its in stock but at a higher price. Really annoyed as we have wasted 13 days waiting for a reply now havent got much time to find a replacement . very bad service and wouldnt recommend , not a happy buyer at all .”
“I have bought the series TRIPLE HEAD FLEX & PIVOT CORDLES SHAVER and I am very happy with the results I am getting from my SHAVER its better than the one I bought 3 weeks ago from Philips the CARMEN SHAVER its easy to clean and the battery life its unbelievable long duration and the way it shaves off your hair and leaves you with perfect results and a smooth face.
IT'S A GOOD PRODUCT FOR THE MONEY THAT I HAVE PAID.
The Philips shaver I have bought 3 weeks ago was sow expensive and rubbish.
I LOVE MY NEW CARMEN SHAVER TANK YOU .”
“You offer a 3 year warranty on your package. After 7 months use your hair clippers stopped working, even though I had hardly used the product. The retailer, Sports Direct refused to help. Carmen refused to help.”
Hi
Many thanks for taking the time to leave your valuable comments about the warranty of your Hair Clippers.
I was sorry to read that you feel Carmen refused to assist with your enquiry.
Having reviewed your call to ourselves I can confirm we did attempt to assist with your enquiry.
However due to this product currently being out of stock we requested you commence a claim under the standard 12-month retailer's warranty.
I trust this clarifies our position and must apologise for any disappointment caused.
Keith - Group Customer Services Manager
“My carmen Twilight Hairdryer which I love because of the size and was easy to use , has developed a fault , it gets hotter and hotter and glows as if it’s on fire then turns off , I have the receipt but because it is over a year old the Factory shop said I’d have to send it back to you .
I would appreciate your advice”
“My Experta 10 in 1 Styling Brush was faulty. Louise was so helpful and I received a replacement speedily and efficiently. Thank you Louise. Great customer service.”
Hi Susan,
Thanks for your 5-star review about how Louise from our Customer Services Team here at Carmen helped with your recent enquiry.
I was pleased to read Louise arranged for a replacement Styling Brush to be sent to you under the warranty scheme.
Regards
Keith - Group Customer Services Manager
Hi Joan,
Thanks for your valuable review about the delivery experience of your order.
I was sorry to read your comments.
Here at Carmen we always value our customer's feedback and I can confirm your enquiry will be addressed at our next service review with our courier partners.
It only leaves me to apologise sincerely for the inconvenience caused.
Keith - Group Customer Services Manager
“I currently have 3 sets of electric rollers - oldest set is falling apart so purchased new with veld material on roller. Where pin goes through, veld has worn out and I cannot use as my fingers have been burnt very badly. 3RD Set - very new. purchased as I was looking for a roller with no veld - had already burnt my fingers. Cannot use this set at all - rollers are to hot to touch and I have very bad blisters on my fingers from burns. Does nobody test your products? Please let me know how you will address this problem. EDNA COETZEE, MBOMBELA, SOUTH AFRICA.”
Hi Edna,
Thanks for your review regarding Carmen products.
I was disappointed to read your comments especially as your product was not purchased from us.
Regards
Keith - Group Customer Services Manager
“I purchased one of the curling products from my local TKMaxx. The morning after trying it out I found that it had burnt the hair off that I had trialed it on. I was brushing my hair through and it just kept falling out in large masses, which for obvious reasons was very traumatising. My hair stank of burnt hair and could only be resolved by getting it treated at the hairdressers. I would not recommend these products as the quality is very cheap and has destroyed my hair. It was a traumatising experience, and I also have not yet heard back from the company despite how serious this incident is.”
Hi
Thanks for your review relating to your Carmen Curler.
I was sorry to learn of the issue you mention.
Since you first contacted Carmen we have been in regular dialogue however from your last communication you confirmed you had returned this product to the retailer and resolved your issue directly with them.
Regards
Keith - Group Customer Services Manager
“I bought one of ur rechargeable water bottle for my son as he use a electric wheelchair and he always got cold hand so when I try on him yesterday never thought that would burn his hand from the heat very disappointed with dis product want to let other users to be careful with dis as it no safe”
Hi Sandrine,
Thanks for your valuable comments.
We were surprised to read your review especially as this is one of our most popular products with no issues reported previously.
We do take these enquiries very seriously and one of my Leadership Team has been in contact with you across the previous 48 hours.
Regards
Keith - Group Customer Services Manager
Hi
We were delighted to read your 5-star review about Carmen.
Thanks for being such a loyal customer.
Best wishes
Keith - Group Customer Services Manager
“Bought for my girlfriend. Great product, easy to buy through the website, quick delivery. Most happy with the price! Similar quality products cost much more with other brands. Happy customer 🙂”
“I made a purchase on the 02/10/2021, I received no updates so I messaged them on the 11/10/2021, I then tried phoning them on the 18/10/2021 to receive an automated voice message telling me to email them. I then opened a dispute with my bank on the 25/10/2021. It was no surprise that I suddenly received a reply saying my order would soon be processed and on its way, I replied saying that I wanted to cancel the order as I had purchased elsewhere, yet the order was still sent and delivered.”
“In July 1976 I went to a wedding in Papua New Guinea. At Port Moresby airport on my way home to New Zealand, I bought some Carmen heated rollers at the Duty Free shop there. I have used them continuously ever since, i.e. for forty five years, and they are still as efficient as they ever were! Thank you so much for such a reliable and helpful beauty tool!”
Hi Hilary,
Thanks for sharing your story and for being such a loyal customer of Carmen.
Please feel free to revisit our store soon.
Keith - Group Customer Services Manager
