Capalona.co.uk Reviews

Name: Capalona.co.uk
Address: St Andrews Park, Queens Lane, Bromfield Industrial Estate, Mold, Flintshire
Rating: 4.76

4.8 Rating 142 Reviews

96 %

of reviewers recommend Capalona.co.uk

4.8

Based on 142 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Capalona.co.uk:

Capalona is one of the UK’s fastest-growing online business finance brokers, providing a reliable service for hundreds of businesses operating in the UK since 2014.

Visit Website

Phone:

0330 223 5036

Email:

hello@capalona.co.uk

Location:

St Andrews Park, Queens Lane,
Bromfield Industrial Estate,
Mold
Flintshire
CH7 1XB

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English

“had a very bad experience with this company. At first, they approved my loan, but later on they suddenly withdrew the offer, blaming “issues” which were not valid. I provided every single document they requested, on time and in full, yet they still went back on their word. This process wasted weeks of my time, damaged my business, and left me with serious losses. Instead of being transparent, they kept dragging the application, asking for more documents, and then at the end simply refused. Even when I tried to explain and resolve, they did not listen. The way I was treated felt like deception — first giving me confidence with approval, then pulling the offer back when my business was relying on it. Because of their delays and decisions, my business has suffered, and I felt humiliated by how unprofessionally everything was handled. I strongly advise others: do not trust this company for a loan. They are careless, slow, and put their own interests above the customer’s needs. This was the worst mistake I made, applying with them. Please avoid them, or you may face the same harm.”

Helpful Report

Hi Ralph, We really appreciate you taking the time to share your experience, and we’re truly sorry to hear it’s been such a frustrating process. As a comparison platform, our role is to connect users with a range of funding providers, but we don’t have control over how individual lenders handle applications. That said, we completely understand how disappointing it must feel when things don’t work out as expected. Your feedback is valuable to us and helps us improve our services. If you'd like to explore other funding options or share more, we're here to support you. Kind regards, The Capalona Team

“Very annoying company that breaks the law!!! First of all - it is juts a search engine and not a lender! Once signed up - no UNSUBSCRIBE within annoying emails they sent every five few days and no option to UNSUBSCRIBE within the account when logged in - is it legal? Will be making enquiry with our layers early next week”

Helpful Report

Hi Eric, Thank you for taking the time to provide your feedback. We apologise for any negative experience you may have had. Based on the information we have on file from your Capalona application, you selected a lender from the comparison results, and we sent you a welcome email/SMS and an email earlier this evening. If you have any additional concerns or would like to forward the communications received, please do not hesitate to contact me directly at simon@capalona.co.uk. We wish you and your business all the best moving forward. Many thanks, Simon

“Could only find 1 prospective lender for a small secured loan. And that Lender then refused to Quote !!!!!! Quite hopeless”

Helpful Report

Hi Derek, Thank you for your comment. We are sorry we could only match you to 1 lender on our panel. Unfortunately, our secured lenders would require a loan term of at least six months, which is why our 30-day cashflow lender was displayed. If you have any further questions, please don't hesitate to contact me at simon@capalona.co.uk. We wish you and your business every success in the future. Many thanks, Simon

“Customer service would be excellent if your call was returned even if you were not eligible.”

Helpful Report

Apologies, I have tried to reach you over the phone to give you an update. Please drop me an email directly at simon@capalona.co.uk, and I will look into this. Kind regards, Simon

Capalona.co.uk is rated 4.8 based on 142 reviews