Thank you for your 5-star review, Sarah. We’re delighted to hear you value our approach - building trust and care into everything we do is at the heart of By Sarah.
Thank you for your feedback. We’re really sorry your order didn’t arrive as expected. As a small sister-led business, we care deeply about every customer’s experience with By Sarah. Please do get in touch at care@bysarahlondon.com, and we’ll do everything we can to sort this out for you as quickly as possible.
“I really like the BySarah products as they do wonders for my skin which has been a little irritated recently. The story behind the brand moved me too. Sarah & Lauren really put their hearts into it and therefore I trust the brand”
Thank you for your wonderful 5-star review, Anna. We’re so pleased you’re enjoying our skincare and that it’s been soothing for your skin. It’s wonderful to hear our story resonates with you, and we truly appreciate your trust in us.
“By Sarah is an excellent company with good ethical values and most importantly, very good quality products that have been carefully and thoughtfully developed.
It is too early to review the latest product, biotic probiotic, but I am hopeful that it too will be as good as all the other By Sarah products. I bought this to try as I would like to strengthen my immune system.”
Thank you for your thoughtful 5-star review. It’s wonderful to hear you appreciate the care we put into our products. We hope you enjoy incorporating the Flora Daily Biotic into your routine and continue to love your By Sarah experience.
“So, around Sept/Oct time each year I am the unfortunate owner of perioral dermititis, howevever with much thanks to the By Sarah hero face oil and moisturiser (after coming accross this last year after a frantic google search), I am extremely pleased to say that this is fortunately no more and a distant memory. I love these 2 products, as they are my hero staples.”
Thank you for your 5-star review, Gemma. We’re delighted you’re loving our skincare and that they’ve become your must-have staples. It’s so lovely to hear they’ve made such a positive difference for you.
“I was diagnosed with secondary breast cancer in July and am having chemo until the end of November. I developed a very sore acne rash on my face and have a very puffy face. This product has been wonderful . The ritual, the ethos, the results. The only thing I would possibly develop is a hydrating mist that was slightly lighter the spray is quite hard when you are feeling so sensitive. It’s very hydrating but you just want soft when you’re struggling … can’t recommend enough”
Thank you for your thoughtful 5-star review, Sarah. We’re so glad our skincare is bringing a little comfort during this tough time. Many of our customers like to spray the Reviver Hydrating Mist into their hands first; it feels extra gentle and soothing on sensitive skin.
“Beautiful product (Hero oil) which is such a treat for my skin. Easy to navigate website and excellent communications as I await my gift wrapped purchase to arrive. Such an exquisite service.”
Thank you for your wonderful 5-star review, Hannah. It’s lovely to hear you’re enjoying our skincare and that our service added a little extra joy to your gift-wrapped order.
“I love the passion with which the products are designed and made. I use the daily spf 50 , the vitamin c+e oil and the bakuchiol oil , my skin feels amazing , well nourished and protected in the most natural way . Thank you so much”
Thank you for your 5-star review, Nila. We’re delighted our skincare has become a nourishing part of your routine. Your support for our sister-founded business means so much.
“I’m really impressed with these products, I have sensitive dry skin & prone to eczema around my eyes & mouth so have to be really careful what I use. Most products sting or irritate my skin but not By Sarah products these are a definite kind & I’ll be trying more of her range. Thanks Sarah & Lauren.”
Thank you for your 5-star review, Leanne. We’re delighted you’re loving our skincare. It’s wonderful to hear you’re excited to explore more of the range; we can’t wait for you to discover even more favourites.
“I have only tried the Maven moisturiser as I’m a student the other products are a little expensive at the moment. I love natural products that are clean and non reactive to sensitive skin.”
Thank you for your lovely 5-star review. We’re delighted you’re loving our Maven Daily Moisturiser. We understand keeping within budget is important, and we hope you enjoy discovering more of our clean, natural products in the future.
Thank you for taking the time to leave your feedback, Sarah. We’re thrilled it’s become a reliable little moment of calm and hydration for you. We look forward to seeing you again soon.
Thank you for sharing your lovely feedback, Clare. We’re thrilled our Hero Facial Oil continues to be a favourite. We look forward to seeing you again soon.
Thank you for taking the time to leave such kind words, Sarah. We’re delighted our products and ethos have resonated with you, and it’s wonderful to hear you’re enjoying them. We look forward to seeing you again soon.
Thank you for your kind feedback, Marie. We’re delighted you’re loving our skincare and enjoying how light and non-greasy it feels. We look forward to seeing you again soon.
