Thank you for your 5-star review, Genevieve. We’re so pleased you’re enjoying the lightweight, breathable feel, lovely to hear it sits so well on your skin.
Thank you for your 5-star review, Elaine. It’s lovely to know you’ve had such a smooth experience with us and are enjoying our skincare. We’re grateful for your kind support.
“I stumbled across this small business at a time when I needed something different for my aging skin. I loved the story behind the brand and am a repeat shopper. Fantastic service and fantastic products!”
Thank you for your 5-star review, Emma. It’s so lovely to hear you’ve been enjoying your experience with us, from our service to your skincare. We’re incredibly grateful to have you as a returning customer.
“Lovely cream, sinks in. I have very sensitive eyes, this cream doesn’t upset them at all. Only one negative, the dispenser is not great, the pumping action doesn’t work well.”
Thank you for your review, Lesley. It’s wonderful to hear you’re enjoying your skincare and finding it kind to sensitive eyes. As a quick tip, gently squeeze the tube while pressing the pump slowly, this can help with a smoother dispense. You can also remove the pump entirely to use every bit of product. Please always feel free to contact us at care@bysarahlondon.com should you have any further questions or concerns, and we’ll always do everything we can to help.
“Love, love, love your Hero facial oil. I’m perimenopausal and keep getting random skin flare ups. I’ve tried so many different products that women of a certain age are bombarded with but the only one that makes a difference is your wonderful oil - thank you!”
“I just love Hero facial oil. Since I started using this a few years ago my skin has felt better than it has ever been. I spent many years trying all sorts of products but this one really makes a difference, and it smells and feels so good. My daughter really loves it too.”
“I have been buying the Vitamin C and Bakuchiol serum for the past 2 years. They are the best products I have ever used and will never go back! They keep my skin plum and hydrated and super soft. I also bought the Hero Oil for the first time last year and have also loved it. Highly recommend!”
Thank you for your 5-star review, Zoe. We’re delighted our Vitamin C+E and Bakuchiol Natural Retinol Facial Oil have become such trusted favourites in your routine. It’s wonderful to hear the Hero Facial Oil has been a great addition too. We truly appreciate your support.
“I've purchased twice from you.
The products themselves I have no problem with which is why I made a second purchase.
However I ended up throwing away the cleanser as the plastic dispenser pump snapped in two.
Cleanser too thick to to disperse when shook the bottle.
Regards, Joanna”
Thank you for your review, Joanna. We truly appreciate your continued support. We’re sorry to hear about the issue with the cleanser pump, that’s not the experience we wish for you. For future use, a small tip that can help with dispensing is to slightly loosen the pump rather than tightening it fully. If we can support you in any way, you’re always welcome to message us at care@bysarahlondon.com.
“The Hero Oil is my must have I use it twice a day every day.. I’m 74 with sensitive skin. I have just started with the saviour moisturise mask so early days.”
Thank you for your 5-star review. It’s wonderful to hear the Hero Facial Oil has become a staple for you. We hope you continue to enjoy your Saviour Moisturise Mask as you get started with it.
Thank you for your review. We’re so glad you’re enjoying our skincare. We also appreciate you taking the time to share your thoughts on the packaging. You’re always welcome to get in touch at care@bysarahlondon.com
if you have any questions or concerns, we’re always here to help.
“I absolutely love the facial oil. I really recommend it. I can feel it on my skin still at the end of the day that it's keeping my skin soft. I have had compliments on how I look like I've been on holiday. I haven't I have just been using this stuff.”
Thank you for your 5-star review. Your kind feedback about our products and team means the world to us, we’re so glad you enjoyed your experience with By Sarah.
“I love all their products as they suit my sensitive skin so well. Their delivery service is a joy - very rapid and beautifully wrapped entirely in recyclable paper and cardboard.”
Thank you for your 5-star review, Jane. We’re so pleased you’re enjoying our skincare and that it’s been a lovely fit for your sensitive skin. It’s also wonderful to hear our packaging and delivery added to your experience, we put great care into both.
“After several months of using By Sarah products, my skin has never looked more calm or hydrated. I also recommend By Sarah probiotic to reinforce wellbeing of skin and body.”
Thank you for your 5-star review. We’re so grateful you took the time to share your experience, and we’re delighted that you’re enjoying your By Sarah skincare and the sense of calm, hydration it brings to your routine. Thank you as well for recommending Flora Daily Probiotic for overall wellbeing.
Thank you for your 5-star review, Angela. We’re delighted to hear you’re enjoying your By Sarah skincare and that the gentle feel of the products has stood out to you.
