Thank you for your 5-star review, Clare. We’re delighted you’re loving our skincare and exploring a few different formulas from the range. It’s great to hear Bakuchiol Natural Retinol Facial Oil has been a positive addition to your routine.
“I’ve never had sensitive skin, but I tried a range of skincare products that caused a really bad reaction. Even after switching back to my usual brands, I couldn’t apply anything without getting dry, red and itchy. I started using By Sarah one week ago and, although I’m still getting a mild reaction, I can see and feel my skin healing”
“I have sensitive skin and have had to ditch all high end luxury brands that have fragrance or essential oils or dodgy ingredients. This is most soothing gentle clean skin care I have ever used and feels wonderful on the skin. I love it !”
Thank you for your 5-star review. We’re so pleased to hear our skincare has been a soothing and enjoyable part of your routine. We really appreciate you sharing your experience.
“I adore the ethos of the company and trust their ethical and sustainable values. This is so important to me when looking for any skin/hair products. Love the luxurious feel and colours of the bottles!”
Thank you for your 5-star review, Zoe. It means a lot to hear that our skincare and sustainable ethos are important to you, and that you appreciate the considered design of our bottles.
“I love the contents off your products and to me what they represents.
The only thing negative I can say is the tube that the face cream comes in doesn’t work one has to unscrew the top each time and get it out.”
Thank you for your review, Kathy. We really appreciate you sharing your feedback and we’re delighted you’re loving our skincare and what it stands for. Our Tender Skin Balm has been designed so the pump can be fully removed, allowing you to squeeze out every last drop. Top tip: gently squeeze the tube while pressing the pump to help it dispense smoothly. If it stops, simply release and press again to allow air to escape. If there’s anything we can do to help, you can reach us anytime at care@bysarahlondon.com.
“Great service and prompt and safe delivery. I have used the vit c&e before and this is my 3rd bottle as its so good at locking in some extra moisture on my very dry skin. I usually add it over my moisturiser, and before any make up. Thank you x”
Thank you for your 5-star review, Sheena. We’re delighted you’re loving our skincare, especially the Tender Skin Balm. We understand your disappointment about the subscription ending, and we truly appreciate you sharing this with us. We’re looking forward to offering more seasonal treats and special gifts for our loyal customers in 2026.
Thank you for your 5-star review, Pauline. We’re delighted you’re loving our skincare and truly appreciate you taking the time to share such kind words.
“I think you are a great brand and I have liked the products I have tried. My only criticism is that the pumps start off by working and then very quickly don't. I have tried the suggestion you made but that didn't work for me so sadly I would not reorder until the pumps are improved on.”
Thank you for your feedback, Marie-Louise. As a small, sister-led business, we truly value honest feedback, and we’re delighted you’re enjoying our skincare. We’re sorry to hear about the issues you’ve experienced with the pumps, and we appreciate you taking the time to share this with us. You’re always welcome to contact us at care@bysarahlondon.com if you have any further questions or concerns, and we’ll do everything we can to help.
Thank you for your 5-star review, Joyce. We’re delighted to hear your order arrived safely and well presented. We hope the gift brings a special moment for whoever receives it, and thank you for choosing By Sarah
“My first experience purchasing from By Sarah and what a lovely one it has proved to be. Straightforward website, order arrived promptly, the packaging on the items carries the story of two sisters, is informative and pretty. I am looking forward to using the Hero Facial Oil and gifting another to a friend. Highly recommend visiting this site even to view - you will be uplifted.”
Thank you for your 5-star review. We’re so pleased your first experience with By Sarah has been such a positive one, from discovering our website to receiving your order. It’s wonderful to hear our story and packaging made an impression. We hope you enjoy the Hero Facial Oil, and thank you for your kind recommendation.
“Lovely products but took too long to arrive - 10 days. I did order on 1st December and understand it’s very busy but just blaming Royal Mail didn’t really help me as it was for a birthday and unfortunately I missed it. Maybe choose your courier wisely and keep your loyal customers happy.”
Thank you for taking the time to share your feedback, Helen. It’s lovely to hear you’re enjoying our skincare, and we’re sorry the delivery timing didn’t meet expectations, especially for a birthday order. Your comments have been shared with our team and are truly appreciated.
“I have breast cancer and I am undergoing treatment which is causing havoc with my skin hair and nails . I love this hero oil ( the clue is in the name ) . I use it every day twice a day and I also use it on my hair and nails. It absorbs easily and quickly and doesn’t leave behind an oily residue. It feels nourishing and is one of the very few products ( don’t exclusively use all Sarah … sorry) that doesn’t react with my ultra sensitive and dry skin. Please keep making it and don’t change the formula 🙏.”
“I have bought several items from this brand for both myself when I felt my skin needed a little more care and for my husband, whose skin has improved so much. I am now giving Christmas presents by Sarah because this brand needs to be known about.”
Thank you for your 5-star review, Lois. We’re so pleased to hear you’re enjoying By Sarah and that our skincare has found a place in both your and your husband’s routines. Knowing you’ve chosen our products as gifts is incredibly kind, thank you for spreading the word and for your lovely support.
