“Following a disgusting charge of £75 to change my car, I decided to cancel. They then charged me another £75 to cancel, plus a further £40 cancellation fee from the actual insurer (not even them). Complete rip off!”
“Payd 400 pounds deposit for insurance .. after 2 weeks decide to cancel and they want 158 more .. so they want 558 for 2 weeks insurance no refund .. do buy from this thiefs !! I wait deb collectors to come so i can go to court and try to get some of monney back DONT BUY FROM THIS THIEFS!!”
“Wish I had read the reviews before taking out insurance with them. I wasn’t happy with the price. Didn’t go ahead with the insurance. And they have stated they are keeping 75 pound admin fee. What a fraudulent company. Please keep away.”
“I got a quote for £1240 , they called me up I paid in full then they called me up after I had paid and asked for licence and other proof of ID, I don't have my licence because it's lost and out of date needed renewed. They added extra £700 for me to pay so I decided to cancel the policy but they said they will charge me 150 for cancelling the same day I sent email and called to cancel the policy why do you change people to cancel policy the same day consumers rights have 14 days to cancel. I will be reporting this to ombudsman and trading standards, this company is a scam do not buy insurance from these take your money and they never refund you I will be going to my bank to file a complaint.”
“Reading the reviews, it appears that I'm not the only one who experiences difficulties when attempting to file an income protection claim; however, I am the only one who is aware of the solution to recover my income, as KEZOOK COMPANY advises me on what steps to take once I contact them on Google. Take note: They never pay out! Steer clear of their income protection plan. There is no empathy, no logic, and no caring. It's simply a no; you're not insured, but as soon as you know you can rely on KEZOOK, everything is fine.”
“Policy NumbNumber 231/08063/000208
STAY AWAY
I purchased a policy from them totalling £982 at the end of December and paid the full amount immediately. However, I cancelled it on the 8th of January within the 14-day cooling off period, without making any claims, and they imposed a £150 cancellation fee. Despite the passage of time until the 6th of February, I have not yet received my refund. In my attempts to follow up with them, I have contacted them multiple times, only to be provided with excuses. I plan to wait a couple more days before reporting them to the Financial Conduct Authority (FCA) and action fraud.
It is highly advised to avoid this company.”
“Not good customer service Advisor jat she was accusing me of different things i have experience she was carrying on like a idiot.
Never again. Charged me extra.”
“Takes your deposit and then cancels your policy. steals your money and will make no attempt to help. bunch of thieves. Do not use they won’t pay out in an accident..”
“What an absolute ridiculous company, they canceled my insurance policy and charged £500 for 1 months cover (total of the policy was £800). Then when I tried to restart the cover they now say it will cost £1100. I then asked to speak to a manager, the phone operator was rude and refused to transfer me as the phones were busy. Then they hung up on me after I said I would happily wait!”
“I'm very disappointed in this company usually I speak to a woman and she's brilliant really friendly and I just spoken to a guy call Stephan there and he's very rude with me he should not be answering the phone to customers he wouldn't help with the matter hes was verry blunt and next month I will be moving inshoreancs company's just because off Stephan I hate bad customer service not good at all clearly his verbal skills aren't up to the challenge”
