“Ordered Scoot and Ride a week ago and still didn’t hear anything about my order!! Sent the email and no response. I’ll definitely never purchase anything from this website”
Hi Roy,
I hope you have had a wonderful and restful Easter bank holiday weekend.
Many thanks for supporting our small business who as a young business is very reliant on reviews, that said the review you have given us is not reflective of the service you have received from Binky.
Your order was placed after the order cut of time for same day dispatch on the 27th therefore we shipped your order on the 28th using the Royal Mail 48 hours tracked service you selected at checkout. Using the tracking details we provided you within our fulfilment email we can see that your item is due to be delivered today.
Noting that this weekend was Easter weekend and therefore flanked with bank holidays. If you were to take a look into Royal Mail's T&C's (plus ours) shipping times are extended over bank holidays, it is our understanding that Royal Mail would expect that today would be the correct day to deliver your item.
Best regards
Binky
Posted 1 year ago
Hi Roy,
We have also noted that your parcel is now delivered.
Many thanks
Binky
