“Sadly the resolution of the product was not as good as I would have hoped. Not obvious on the website and then no indication that this may be a problem - also frustrated that on two occasions I tried to contact you through both website message and email and I received no reply.”
“Sorry poor review.
Tried numerous times via phone and email for personalisation confirmation for order but no response.
Escalated to Pay Pal. Received order with no personalisation, late.
Such a pity as product was nice but just had none of the personal details that I had requested.Maybe company taking on too much work or needing to employ someone to answer calls and emails.”
“Be very careful if you are looking to get a map of a very rural location. I checked the postcode on 3 separate mapping sites to check it came up on the correct location, which it did on all three sites. I went ahead only to find a map delivered that showed a location miles from the area I wanted. The old site allowed you to check location after ordering, but it does not now. If you are thinking of getting a map showing open countryside in areas such as Scotland, Wales or somewhere a postcode covers a large area, prepare for disappointment! I now have a meaningless map that is of no use to me.”
“I purchased some coasters. The map was very fuzzy and a poor quality reproduction, despite the casters themselves being of a good physical condition, and the price reflecting a premium product. After contacting Customer Services to enquire, I was told that this was my fault as I should have somehow known that zooming in during ordering was needed to make it legible which I think is a poor response. (I was trying to give feedback to avoid others being disappointed, rather than soliciting a refund.) The base level of resolution should be at a sufficiently good quality at the smallest available magnification. Sadly I can’t recommend this company.”
