“I brought a Samsung 65inch Tv from Atlantic and it was delivered to my house before Xmas, it was meant to be a gift for my daughters room. when we went to install it there was Clear damaged to the screen. I reported it back to them and they didnt respond to this for over 3 weeks. It is very poor service in Deed. In the end they didnt even try to get it fixed or take any responsibility for this.!!!
I feel very let down in deed. I wouldn't buy a Tv off these guys.. Terrible Service and From a Very Unhappy Long Time customer....”
“I placed my online more than a week ago but still not received the product.
I sent an email to you on 12 Jul but no response. I am very disappointed. If there is no reply and no product received from your side, I will take a further legal action.”
Thank you for your review.
Having looked back at our records, we can see that your parcel was collected from us on 25th March at 17:08 and delivered to you on 26th March at 17:44, with a photo of the parcel outside the door.
We have sent you an email with this information too. If you are still not able to locate your parcel, please contact us at web@atlanticelectrics.com
“The fridge was good on the first three weeks but it’s currently not freezing again just barely a month I bought it.
Please I need someone to call me to fix it or send an urgent replacement to avoid the soup of over £1,500 to spoil.
Please this is an SOS 🆘. 07498497141”
Hello,
We have already spoken to you regarding this order.
There has been a delay in Hisense shipping stock of this product to us.
We are getting this in stock from Hisense on Monday 14th October, and will ship out the same day by DPD courier, for delivery to you on Tuesday 15th October.
Just for your information:
We are a Hisense UK authorized dealer.
We do not ship products from China.
There was an issue with DPD delivering your parcel, amd it was returmed bck to us.
We had to wait for them to return it back to us, and we then shipped it out again to you, and DPD confirmed that you have now received it.
Hello,
Sorry for the delay in shipping this out for you.
This wil be shipepd out later today by DPD courier and should be out for delivery on Monday to you.
DPD will e-mail you tracking details later this afternoon.
Hello,
We did reply back to your original e-mail.
When accessories are missing from new Ninja products, you need to contact them directly and they will then send out the mssing items to you.
“Absolutely shocking service !
Still waiting for my order to arrive , I have had no email confirmation, and nothing to say when it will even be delivered!
I have emailed them asking to be refunded but still nothing”
Hello,
Thank you for reaching out. I appreciate your update regarding the pre-ordered item.
While I understand that the item is expected to be in stock by Friday, March 1st, we haven't received communication regarding the delivery status or options for a refund.
Regards
Atlantic Electrics
“Waited for a week already after the first arrangement of delivery and the parcel still not delivered. The drivers don’t even try to call me when they are outside of my apartment, they will just took a picture outside and leave just to say that they try to deliver it.”
“I purchased an air fryer from you and when it arrived it was broken on the top I called the company and they advised me to send an email and some pictures of it I did as asked and got no response from them very poor costumer service”
Hello,
Sorry for the delay.
Your item is due for delivery to us from Ninja on Monday 15th January. We will ship out this order on the same day Monday 15th January by DPD courier, and delivery to you shouldl be on Tuesday 16th January. DPD wil e-mail you tracking details on Monday afternoon, and they will also text you a 1-hour delivery time slot message on Tuesday morning at around 10:30am.
Thanks a lot, Oluwalana, for taking the time to provide us with your feedback on Atlantic Electrics. We appreciate your sharing your experience with us.
We apologize for the inconvenience you faced with the machines making a whole lot of noise like bangs. Could you please let us know if you have removed the transport screws from the back of the machine as per the instruction book you will only hear the banging noise if you don't remove the transport screws if you are unsure you can reach us on the phone 020820806999.
We have tried to call you to explain on the phone as well but no one answered so we have dropped the email on how to remove the screws.
Regards
Atlantic Electrics ltd
English