“I bought two bar stools approximately ten months ago. A problem developed with one them. I was given advice by the helpful customer service which failed to redeem it. As a gesture of goodwill, the chairs were replaced the following day and all I had to pay was the postage. This was quite unexpected on my part and I was very impressed with the follow up from customer service.”
“2 bar stools ordered, one had no thread for screw and other faux leather faulty. Poor response from company, call centre where managers won't speak to you. Would never order from them again. Terrible experience and ended up having to keep a faulty stool. Told wrong information on phone with regard to a replacement and have lost out on £89. Horrendous experience and waste of my time as took 7 phone calls and still I have lost £89.”
“stools not fit for purpose as VERY uncomfortable to sit on. Purchased 5 and found that I had to pay £50 to return them as it was considered I had changed my mind. I would not have "changed my mind" if the stools were remotely acceptable to sit on. Faulty design, not impressed at all !!!”
“Purchased two skyline bar chairs which arrived promptly and certainly looked the part. Once assembled I was a little concerned that they seemed a little flimsy and unfortunately my fears were confirmed after only 18 months of very light use. The weld on both sides of the arm support completely sheared, suggesting a manufacturing fault, but Atlantic werent interested quoting their 1 year guarantee. Only offering that I look on ebay for spares!! maybe this happens regular. I would suggest paying a little more and getting something more robust.
The reviews on their website are not balanced reviews as they will not post honest negative reviews!”
“Very nice staff in store and on phone but the company are not willing to help on any issues that occur. We are having issues with delivery and the company are not helping us get our products. The best they have said is refuse the order and get a refund which aside from being rude is not what you expect after spending hundreds of pounds on an order. The price is great here but quality is questionable. I would hate to think how poor the aftersales would be also. I would stay clear and go elsewhere where you are valued and not just used as a number.”
“bar stools arrived within 2 days, but one had small scratch on it after talking to customer service a new seat was sent all good, no hassle great customer service”
“We purchased 4 white bar stools that turned out being more cream than white. When they refunded us they deducted £40 from our payment due to their returns policy stating that there will be a charge of £10 per stool if no faults were found. I would have thought that a wrongly advertised colour would be significant enough to warrant a full refund. A cream stool in a white kitchen is not the look I was going for. Currently their response is that they sometimes come in off white!! No mention of this when you're ordering and to be told that faux leather doesn't come in white is just nonsense. Ironically they also do a cream version of the stool we purchased but I'd hate to guess what colour that really is!!”
“The quality and standard of the Alicia stools is not the best and the collection service is poor. they claimed that they called my home to return the goods via text this was not true”
“I would strongly recommend people avoid this place as the atrocious and ill mannered service received (from the elderly owner..who lied and said he wasn't) only made me walk out of their shop today after travelling 75 miles to try out some of the stools and make a purchase! Absolutely disgusted with the level of non existent service provided!”
“I'm afraid my experience of this company doesn't match the other reviews I've read. Five Pinnacle bar stools in Walnut arrived and they were so dark they were almost black, nothing like the photo on the website. I asked for the stools to be swapped with the Oak colour but was met with total stubbornness. They wanted me to pay for the return of the stools, £30 in total (the cost of one stool entire) and didn't accept that because the colour didn't match the image I could claim the goods weren't as described, i.e. faulty. What stunned me the most was the complete disregard for me as a customer, they stuck to their refusal to accept fault and it makes me think that they're not a fair company to deal with. Warning - check the colour first.”
“I'm very pleased to be the first to review Atlantic Shopping on this site. We recently used this company to purchase a glass bistro table. As always, using an online company without seeing the product is risky but we took that risk and our experience was exceptionally positive.
Atlantic Shopping provides excellent information, order tracking, customer service, and follow-through. The prices are competitive and the product was shipped in appropriate packaging without any damage. It was a trouble-free purchase from beginning to end and we would have no hesitation using the company again. Highly recommended.”
“A top company and a top chair | After being let down by Furniture village regarding the delivery date, I found this site and bought 4 of the chairs at almost half the price asked for by FV. Ordered on Saturday night, deliverered free of charge Monday morning before 11am. Easy quick assembly, our kitchen is now complete and looks ace due to these trendy chairs! Top seller and rapid delivery, thanks.”
