Ashes With Art Reviews

Name: Ashes With Art
Rating: 4.93

4.9 Rating 270 Reviews

97 %

of reviewers recommend Ashes With Art

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About Ashes With Art:

CONTEMPORARY DESIGN. TIMELESS ELEGANCE.

We forge our appreciation for traditional craftsmanship with contemporary design to create stunning and unique pieces of memorial jewellery and cremation glass art that are modern, timeless and comforting.

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hello@asheswithart.co.uk

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Ashes With Art 5 star review on 11th July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is beautiful, but the ring is ultimately too big despite me providing my ring size. The purchase process was frustrating. The shipping process was awful. I live in the USA and despite a USA location being advertised, it was unavailable for orders. I decided to go with the European location anyway. The payment was in euros, which was expected, but that ended up causing confusion with my bank so I had to call them and be on the line for half an hour to get the payment authorized. When I took the ashes to the post office to send them off, I had to pay over $200 extra for customs fees and I wasn’t expecting that. The ring sizes are named differently in Europe and AWA did not provide a conversion chart. I had to do some research. And despite me writing on the information I sent to them what my ring size was in USA sizes (a size that they DID advertise on their USA site), the ring arrived a 1/4 size bigger. So if I shake my hand, the ring will fall off and it feels slightly bulky on my hand. That’s very disheartening, because I wanted this ring to be something I could comfortably wear every day to keep my momma with me, even at work, but I won’t get to do that because it would too easily slip off. I made my order on April 29th. It is August 3rd, and it JUST arrived. It sat unmoving for weeks at one location in Europe and several more weeks at one location in the USA. Their estimated turnaround time for international shipping says 3-4 weeks on their website, but it took almost 14 full weeks to deliver mine. And then it was supposed require a signature for delivery, but FedEx just left a $1600 ring containing my mothers ashes and precious metal and jewels at my door where anyone could have taken it, didn’t knock, and didn’t even mark it as delivered so I got no notification and I was at work all day. I know that AWA is not responsible for FedEx’s stuff or American customs so I certainly don’t blame them for that, but I share it in this review so they can see my experience and maybe consider using a different shipping service in the future.”

Helpful Report

Posted 3 months ago

Thank you for taking the time to leave such a detailed review. We’re pleased to hear that you think your ring is beautiful, but very sorry that the overall experience wasn’t what either you or we would have wanted, particularly for something so precious. The most important thing to us now is that your ring fits comfortably and securely so that you can wear it as you intended, and we would very much like the opportunity to help make sure it does. Your review was the first time we became aware that you had experienced any difficulties. We contacted you as soon as we became aware and have been communicating with you since to understand what happened and help put things right. We now have a call arranged for your preferred date later this month. We’re not trying to argue with your experience, but there are some important details around the sizing, sending of your ashes and delivery that we do need to explain. Your order was placed shortly before our dedicated US website went live, and the experience for US clients today is very different. US clients now order directly in US sizes and we provide US ring sizers. Every US client also receives a free Ashes Collection Pack with prepaid return shipping to our UK studio. We take care of the international shipping, customs and associated import costs and, for orders over $200, delivery of the completed jewellery back to the US is also free. We have checked your order and can confirm that it was placed through our UK website in GBP, and your ring was made to the UK size selected when ordering. As you mention in your review, you converted your US size yourself. International ring size conversion charts do vary, which is why we recommend contacting us rather than relying on an independent conversion. After reading your review, we got in touch and you sent us an image showing a small handwritten note containing your name, address, phone number, order number and US ring size inside the bag containing your ashes. We treat every client’s ashes with the utmost care and respect and would never search through them for correspondence or order instructions. Had the US size been communicated to us as an order instruction, we would have been very happy to make your ring to that size. At the time of your order, we also offered you our US Ashes Collection Pack service, which was chargeable at the time. You chose instead to arrange the shipment yourself. We provided the correct procedure for sending ashes independently, but the shipment was sent outside that procedure. The $200 charge was therefore not from Ashes With Art or associated with our collection service. We are particularly sorry about how long your finished ring took to reach you. It was held in US Customs without progressing for an exceptionally long period and, in all the years we have sent memorial jewellery around the world, we have never experienced a customs delay approaching this length. Although US Customs was outside our control, we absolutely agree that the wait wasn’t acceptable. Had we known while you were waiting, we would have investigated with FedEx and, where necessary, asked them to escalate it with US Customs. However, we don’t want our clients to have to tell us when something like this happens. As a result of your experience, we now actively monitor international shipments through to delivery so we can identify unusual delays ourselves, investigate them with FedEx and, where necessary, ask them to escalate with US Customs. We were also extremely concerned that FedEx left your ring unattended. Our service requires parcels to be handed to someone at the delivery address unless alternative instructions have been provided. FedEx have opened an internal investigation into why this didn’t happen. Leaving something as precious and irreplaceable as memorial jewellery unattended is simply not acceptable to us and is not the delivery service we arranged with FedEx. We’re very sorry that all of this overshadowed receiving a ring that you describe as beautiful. We very much look forward to putting this right for you. Best wishes, Ashes With Art

Posted 2 months ago

Ashes With Art is rated 4.9 based on 270 reviews