Artificial Eden® Ltd Reviews

Name: Artificial Eden® Ltd
Rating: 4.87

4.9 Rating 177 Reviews

97 %

of reviewers recommend Artificial Eden® Ltd

4.9

Based on 177 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Artificial Eden® Ltd:

From artificial plants that will breathe life into your home, to artificial trees, flowers and even artificial green walls, at Artificial Eden we specialise in luxury faux greenery. Greenery in and around the home is more popular than ever before, but with lots of plants comes lots of maintenance. Weekly watering, feeding, pruning and repotting all take time and energy, which many of us are short of low maintenance faux greenery, so that you can achieve the look you love, without adding to your list of responsibilities…

Visit Website

Phone:

0800 887 0756

Email:

info@artificialeden.co.uk

Location:

Unit 17, Redhills Industrial Estate
CM3 5UL

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Artificial Eden® Ltd 5 star review on 10th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was in communication from the beginning regarding some of the ‘joints’ which are very poor on my olive tree but was told this was normal (tree also doesn’t stand straight). As they are very visible at the bottom, I was extremely disappointed as I hoped it would look more natural, and decided to return for refund. I then discovered returning the item was at my own cost, I asked if I would be able to arrange through Artificial Eden’s courier account to bring this cost down as this was not a mere ‘change of mind return’ however I received no reply from the company. I was very keen to support a small UK business which influenced my order originally, however at a cost of over £30 to return, I would unfortunately not use this company again for other items as I’d intended, nor could I recommend.”

Helpful Report

Hi Toni, Really sorry you felt you had to leave us a negative review. I think it is clear from your comments that you obviously didn't read or receive the last email that was sent to you in our lengthy communication. The last email stated "yes we are happy to arrange a collection on this occasion for you but as you will need to be present for the collection, please advise what days you will be available". This was sent to you on the 18th January at 11.29am. Unfortunately we have never had a response back from you from this last email so nothing has been arranged. If you would still like this collected we are happy to do so but once again you MUST advise what days you will be available.

“I have asked for a refund to be processed but haven't heard back from you yet. Who do I sent the package to please so we can get this sorted.”

Helpful Report

“My order has not arrived yet”

Helpful Report

“Received 4 Topiary ball which were of an excellent standard but unfortunately the free galvanised hanging chains were not enclosed I desparetly need these for my daughters wedding on Saturday have left a message sent a chat and an email but as of yet nobody has got back to me”

Helpful Report

Artificial Eden® Ltd is rated 4.9 based on 177 reviews