Hi Pamela,
I am so sorry to hear you did not receive your order. Please leave this with me and I will get this looked at and find out why this is the case and hopefully, we can get this all rectified for you.
Thank you
The Aroma Team
Hi Amy
Thanks so much for the review. So sorry to hear that Bio one didn't work for you. We will drop you an email to see if we can understand what the issues were with your carpet, and see if we can get to the bottom of why it didn't work for you. Bio one is completely natural, and as such will struggle to work if you have already tried to tackle the issue with a cleaning product containing chemicals or bleach, which could be the issue. We will be intouch shortly.
thanks again
The Aroma Team
Hi Pauline
so sorry to hear that the product didn't work for you. Can we ask which product you bought as we sadly can't find your order under your name or email address. We would love to find out what it was that you bought and how you used it to see if we can help. thanks again for taking the time to leave a review, all feedback is great.
The Aroma Care Team
Hi Anne, we sincerely apologise that you have not received your order and can only imagine that it has something to do with slow delivery during the crisis.
Can you let us know how you tried to contact us as we are usually quite good at replying to any queries. Could you also send an email to info@aromacaresolutions.co.uk with your order details please and we will look into it and rectify immediately.
Apologies again. x
Hi Jenni
We can only apologise for this mix up! As you can imagine we have been inundated with orders and due to an internal error, your order was packaged but not actually sent out (eek), so thank you for making us aware of this system fault. We have put it out for first class delivery today, but please do let us know if you have any more issues.
Sincere apologies again.
The Aroma Team
Hi there. We are sorry to hear that you are not satisfied with your hand sanitiser although we do advertise on both our website and social that it is alcohol free. But please do not think that alcohol free means it is not effective. Please see our blog post where we talk about this exact matter and explain the differences. https://aromacaresolutions.co.uk/hand-sanitiser-debate
If you have any questions please don't hesitate to contact us :)