Arccos Golf Reviews

Name: Arccos Golf
Address: 700 Canal Street, Stamford
Rating: 3.64

3.6 Rating 945 Reviews

63 %

of reviewers recommend Arccos Golf

3.6

Based on 945 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.6 out of 5

About Arccos Golf:

Arccos Golf develops game-changing connected golf products. The company is revolutionizing the golfing experience by integrating automatic shot tracking with Artificial Intelligence to deliver unparalleled insights that help players maximize their potential.

Listed among the “World’s Most Innovative Companies” by Fast Company, ranking #3 in the Sports category globally, Arccos boasts the golf industry’s richest data set. This includes more than 200 million shots taken during 3.8 million rounds and over 8 billion geo-tagged golf course data points.

Arccos’ official partners include Microsoft (A.I. & cloud computing), PING (smart clubs), Cobra Puma Golf (smart clubs), Club Champion (smart fitting) and TXG (smart fitting).

Named after the inverse cosine function - an element of advanced mathematics that is featured in the Arccos algorithm, Arccos has received awards from numerous media and business organizations, such as Fast Company, Forbes, Entrepreneur Magazine, Golf Digest, GOLF Magazine, Golf Channel, MyGolfSpy, National Golf Foundation, Golf Monthly, Golf Today, SCOREGolf, American Golf, Connecticut Technology Council, ING, Gear Patrol and the PGA of America, among others.

Visit Website

Phone:

+1 844-692-7226

Email:

Starter@arccosgolf.com

Location:

700 Canal Street
Stamford
06902

Write Your review

Tell us how Arccos Golf made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Arccos Golf 5 star review on 19th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's a good system that will give you solid data points to help improve your game. It does have It's drawbacks and is not cheap. Overall, if you want to drop 5-7 strokes a round or need help with learning what yardage each club works best for you, it's perfect for that environment.”

Helpful Report

Posted 6 months ago

“I love the sensors. A major problem, in my opinion, is the clip on the link. It snaps way too easily. I am on my 4th or 5th one. A simple engineering change or change in materials or strength of the clip at its weak point would solve the problem. I also think the “edit” process can be improved. On occasion, the link misses a shot and I end up with 375 yard drives! Other times I have had one hole record 2 holes of shots and I cannot figure out how to “correct” moving an 8 on one hole to two 4’s on 2 holes. The app lets me make better club selections when I see that I come up routinely short using what I had considered the “right” club for the job. My game has improved since I started using the sensors.”

Helpful Report

Posted 6 months ago

“The last several rounds, the sensors were not picking up the shots.”

Helpful Report

Posted 6 months ago

Hello, Thanks for your review. We're sorry to hear that your sensors are not picking up shots. There might be an issue with your sensors, if you contact our support team via starter@arccosgolf.com they will be able to help you troubleshoot. All the best, Team Arccos

Posted 3 months ago

“The arcoss app gives very valuable information when telling you how to improve your game and lower your scores, I love the app. The only issue is that when you’re 80-120 yards out it will get the distances wrong quite often from that range and those are crucial yardages to score on. Along with that the club selection is never usually right, for example if it’s a 145 yard hole playing the number and I hit my p wedge that yardage, it will either go 1-2 clubs up. This is also regardless of my data on the clubs because my pitching wedge has a high GIR when used.”

Helpful Report

Posted 6 months ago

“First, the app is very resourceful when it comes to tracking numbers and getting distances, suggestions and such. One thing I would say/feel like could be changed are readings for distances. I know that my clubs hit farther than the app says(not my ego) and it reads short. However, it doesn't concern me because as I only need distance to the flag. When it comes to customer service, I had a gentleman (I can't remember the name but had a call with him at 11:34) but was super helpful when it came to my questions. Even had two charges amounting over $400 and he seemed very understanding and refunded everything. If credit is given to associates, give credit to the gentleman who helped me at customer service.”

Helpful Report

Posted 7 months ago

“Terrible company who charge ridiculous subscription fees for a minimal service, their contact number doesn’t work and the customer service timescales are terrible. Do not use this company”

Helpful Report

Posted 8 months ago

“Shocking, I can't even order my sensors, if they can't get the basic how can I trust anything else”

Helpful Report

Posted 8 months ago

Hi, Thanks for your review and we are sorry to hear about your issue. If you need support, our team would be happy to help. Please contact them via starter@arccosgolf.com. Thanks, Team Arccos

Posted 8 months ago

“I would temporarily save your money, especially if you intend to use with an Apple Watch, there is a major syncing glitch they arcoss are aware of that has no planned fix. Please note I am big including other issues with missed shots in this review.. Basically when I finish a round I walk off the 18th and my Apple watch will say i shot 82 then s few minutes later when I check my phone it says a lot less for example today my 82 adjusted down to 77. If I go into the app on the phone and hole by hole add the shots I missed (which in itself is a pain) it will then be back to 82, as soon as you save the changes it will adjust to another score, today it was 79. The shots that have disappeared are different from the original changes. Usually after 3 or 4 edits it works and saves correctly / this can take about 15 minutes of repetitive editing which I now can’t be bothered to do. I report it after every round and am told they are aware but no fix has been found. Arrcoss is used for its stats but my last 17 rounds are all wrong so 2 years of stats are now completely screwed. They won’t give me a refund so it is now just an overly expensive GPS. It currently has less functionality than a free a like golf shot. It doesn’t even store current scores”

Helpful Report

Posted 8 months ago

“Still waiting over 2 weeks for delivery and customer support emails have been extremely unhelpful.”

Helpful Report

Posted 9 months ago

Hello, Thank you for leaving a review and we are sorry the delivery is taking longer than expected. The shipment is travelling from Netherlands to Ireland and we can see that it is now in Ireland and due for delivery shortly. Hopefully it will be with you in the coming days and you can get out on the course to use Arccos. After you have had a chance to use our system, please may we kindly ask that you update your review to match your overall experience. If you have any questions or need any support, please be sure to visit our support site or contact our support team via starter@arccosgolf.com. Many thanks, Team Arccos.

Posted 9 months ago

“Help my game immensely, I use the app around the world I had no issues accessing the courses”

Helpful Report

Posted 10 months ago

“Overall, had a very poor experience with Arccos from start to finish. In bullet points, here was my experience: - signed up and paid for trial but it was completely missed by their team. Spent back and forth with customer service troubleshooting what was missed. Finally figured it out and got the ball moving. - wanted to maximize my free trial by timing the receiving of the sensors that lined up with me playing as many rounds as possible but due to their team missing my initial order, I wasn't able to do so. missed my first two anticipated rounds. - once I got the sensors, the set up process was not as easy as advertised. - once I got all sensors paired and I was ready to use them for the first time, the app said I didn't have enough clubs paired to used the system. I was trying to troubleshoot on the first tee with clients of mine. Not ideal. - after contacting their team, I came to find out that the superstroke putter grip I have is not compatible with their standard sensor which lead to me not be able to use the sensors. Nowhere in the initial sign up or communication was this mentioned so this lead to more delays and frustration. - when their team tried to send me the putter sensor adaptor while I was on the road to make up for the errors above, the "overnight shipping" took closer to 5 days so the shipment completely missed me while I was on the road and had to have their team send me a separate shipment. That also took closer to 5 days and missed yet another round of golf. - once I received the putter sensor, the instructions were not included so I had to google how to install since it wasn't self explanatory. - after all sensors were paired and ready, I finally got excited to use them but found out after the round that my pitching wedge somehow unpaired and recorded zero data for that round. had to repair after that round. Also lots of missed putts and mis recorded info. - once I repaired the pitching wedge and confirmed all other clubs were paired correctly, I finally got to go into a round knowing everything was paired. At least I thought that was the case... yesterday I played a round and the round was 6 strokes off and it didn't even record my first tee shot of the day. - I gave it my all with these things but after a terrible experience and exhausting all my patience, I am cancelling. I hope they can figure out how to avoid these issues for existing and future clients.”

Helpful Report

Posted 10 months ago

Hello, Thank you for leaving a review and we are extremely sorry about your experience. We understand your frustrations around the delayed shipments and putter sensor, and as I can see our team have tried to fix these as fast as possible for you. We will take the feedback on board regarding the SuperStroke putter grip sensor attachment information during initial sign up so we can mitigate this problem moving forward. In terms of the 6 strokes off, the app relies on a small amount of manual input in cases where shots have been hit into penalty areas or if multiple shots have been taken from 1 location (eg. takes 2 to get out of the bunker). Also, for gimme and tap-in putts, the system may miss these if the shot has not been addressed correctly. Having said that our team are constantly working hard to improve our technology so we can more accurately capture shots in these circumstances. Once again, we apologise for the issues and frustrations you have faced. Hopefully you'll give Arccos another go soon and we can meet your initial expectations. All the best, Team Arccos

Posted 9 months ago

“I am new to golf and this device has been incredible. It has helped me stay focused on improving my game. In addition, it provides valuable data for my golf instructor to utilize in making a determination on what to work on when we meet. The customer service has been prompt and professional. I highly recommend this product!!”

Helpful Report

Posted 11 months ago

“If you are an international client they will steel your money. They simply ignore you accelation request abd keep on debiting your account.”

Helpful Report

Posted 11 months ago

Hi, thank you for your review. We sincerely apologise for the issues you have experienced, this is not the standard of service we aim to achieve. We can confirm that your membership has now since been cancelled, so you will not be charged again in future, and due to the circumstances in this case a refund issued for the membership fee you were charged. We apologise for any inconvenience caused and if there is anything else we can assist you with please do not hesitate to contact our Customer Experience team at starter@arccosgolf.com and they will be happy to help you. Thanks, Team Arccos

Posted 11 months ago

“Dont answer emails, have tried to contact and follow now both on email and via web form, but no answer after three messages sent. Paid for express shipping, but that seems very silly and a waste of my money now, when order has been accepted and paid for but they dont actually ship it. Awful customer service, hope I actually end of getting what I paid for...”

Helpful Report

Posted 11 months ago

“as per my last review WYATT re reached out to me with undoubtedly the best customer service approach than previously experienced. I received all new sensors and continuous emails back and fourth to make sure i was again satisfied with the product. i also experienced my membership was out of date so i reached out to Wyatt again and he pushed it another 40+ days so i can bed in the new sensors and get good readings on them going forward i will continue my subscription with arccos golf and sensors thanks again! Wyatt you're a legend”

Helpful Report

Posted 1 year ago

“Customer service is non existent, you cannot call them and they have ignored and failed to respond to numerous emails. They say live chat but try and find it. They also say queries resolved in 6 to 12 hours also a joke 5 days and numerous emails and nothing has been resolved or even addressed place is a joke. I think it’s criminal giving them 1 star”

Helpful Report

Posted 1 year ago

“I've only gone through the pairing process and I can already tell this is going to be a headache. Garbage”

Helpful Report

Posted 1 year ago

“to start off with i got these when i got my cobra driver and 3 wood , i paired them up and they worked a couple times but missed alot of shots, i put them in a ziplock bag and didnt re use them until i got new irons 2 weeks ago then there was 4 that didnt pair , i contacted arccoss (wyatt) was his name and he said there in warranty we will send new ones , then he said there out of warranty , to wich i was upset due to not even using them for over a year and a half to find they dont work now , absolute terrible product and extremely dissapointed in the lack of customer service due to your mediocre product, theres is no damage to the sensors therefore its a faulty product not miss use of sensor so warranty should be honoured”

Helpful Report

Posted 1 year ago

“So overall its an amazing idea but I think they spend more money on marketing then the actual product. First the battery life on whatever equipment your using will not hold up, You will go from 100% to 30/40 by the 15th hole. The putting tracking is atrocious, also you will be deleting most of the shots if your playing on a tight course because after putting Arccos will think your next tee shot was apart of the last hole. Also the equipment misses around 1 out of every 4 shots so you need to be glued to your phone to make sure every shot was registered. Its an amazing idea but you can just use any simple app off the play store instead of spending the ungodly amount of money on something that works around 50 percent of the time. Also the support is terrible, you will send dozens of emails before you get anything above an automated response.”

Helpful Report

Posted 1 year ago

“If you play anything other than stroke play then this app is useless for you. Without the ability to mark a pick up ball in Stableford or Matchplay you are constantly deleting shots and holes or worse making things up. Customer feedback doesn't care.”

Helpful Report

Posted 1 year ago

Arccos Golf is rated 3.6 based on 945 reviews