Adventure360 provides gap year and youth travel for 18–30s. Formerly Gap 360, we changed our name in summer 2026. Find out more here: https://adventure360.com/gap-360-is-now-adventure360
“If I could give a 0 star review, I would.
I saved up for years on minimum wage jobs during my studies for the trip of a lifetime. I was excited to book this trip with Gap360... then COVID happened.
My treatment by the company since then has been appalling. It is money-grabbing and unethical. I was initially told I could only be refunded a measly quarter of my trip. I have since battled this, and sadly given up. Now, I have been charged a cancellation fee of nearly £600 for a trip that never even went ahead. That's hundreds of hours of work, and is vital money in a time of extreme financial difficulty.
The cancellation policies this company have are ridiculous. You get charged a 50% cancellation fee if you cancel within TWELVE WEEKS of departure. Most holiday companies don't even require payment for trips until 6 weeks before departure.
I can't speak to the trips themselves, but beware if you give your money to this company because if for some reason it doesn't go ahead or you have to cancel, it's likely you won't see a decent chunk of that money again.
Gap360 is currently staying afloat with funds from customers that haven't received any of their services. Do not give them any of your hard-earned cash, find another, respectable company.”
Hi. Thank you for your feedback. One of your trips which was cancelled due to Covid-19 I understand has been resolved separately by our operations team. The other trips you cancelled were open-dated trips. As these are open-dated trips you cancelled, and they were not cancelled by us due to Covid-19, standard cancellation terms apply. I can see that as a gesture of goodwill we lowered the cancellation fees in this instance. If you change your mind and you would like leave the trips open-dated you will incur no fees. Please do get in touch as soon as possible if you wish to do this.
“Thailand 2017, this was the first time I travelled alone age 19 and it was amazing, very well organized, the tour guide made the trip, everything was perfect”
Thank you for your review Zoey, it's so great to hear from our past travellers, especially those who went a few years ago and are still remembering their travels with us! 😊 We hope to see you on a trip with us again soon!
“Extremely helpful customer service and provide very good information on trips you are interested in. Respond to emails quickly and help the best way possible.”
“This is my first time travelling solo and so far I cannot complain. The advice Gap365 have provided has been excellent and has really put my mind at ease.”
“Gap 360 made the whole process of booking so easy! My trip is postponed and they’ve been so helpful through everything. I can’t wait to go on my trips with them!”
“Ive used Gap360 before and they were so helpful and the trip was well worth the money plus such a good experience for myself as a first time traveller, Ive already booked my next 2 trips for next November and again the team was brilliant and helpful, definitely recommend!! thank you :)”
“Katie went above and beyond to support me with reorganising my trip due to the Covid-19 pandemic. My trip isn't until July and I expected Gap360 to be too busy to deal with my trip but Katie came back to me within a couple of days and had sorted a voucher and a change of insurance. With the travel industry facing such uncertain times at the moment, it was lovely to have a company being so understanding and ready to help, I look forward to travelling with you soon!”
“I used Gap360 the first time I went travelling solo and they did not disappoint. I recently contacted them about an upcoming trip in November and Katie has been very helpful and kindly moved my holiday to 2021 due to Coronavirus. I always recommend Gap360 to friends who haven’t travelled solo before!”
“The team at Gap 360 have been so helpful throughout the booking of our tour. Especially during the pandemic, I have received full support in postponing our tour, with the team always replying to emails quickly, being super friendly and looking to help us in any way they can, which is a real credit to the company. I look forward to travelling with them soon!”
“The trip I had booked (Ultimate Oz) was extraordinarily overpriced for what you got. Almost all of the activities we took part in were free for a regular person to do like walking tours and nights out, you were lucky to get a free drink at the bars. They simply took advantage of the regular deals hostels and bars were offering but made it look like you were getting a great deal. You were paying mainly for the social side of it, having the same group do the activities with you which was good or bad depending on the people in your group. They said they would help with accommodation once the first week was up but they simply put you in contact with an estate agent anyone else would find with a quick google search. Overall, not worth it, organize it yourself and save yourself a load of money. Finally I couldn't find anywhere on their website where I could review the trip I went on”
Hi Finn, sorry to hear you didn’t think this package was good value for money. This is our most popular jobs package and that is a big part of the service (guaranteed jobs and the CV/application support, etc). The socialising and nights out are indeed there to get you all mingling and feeling at ease but they are not a big cost to this trip, more an added bonus. As well as the job finding services you also get 7 days accommodation, food, airport pick up and transfers, catamaran trip, 4X4 trip, dolphin cruise, sand boarding, and lots more. It’s an action packed itinerary that we normally get rave reviews for. We are sorry that this doesn’t seem to have been your experience though. Please email us at info@gap360.com and we can discuss further.
“I haven’t been on my trip yet, but due to the pandemic I’ve had to change my trip dates. Amazing and extremely friendly customer service dealing with this! I had to change my trip dates twice and it was easy to sort out with my trip advisor. I would highly recommended booking a trip with gap360.”
“This is the second time I am using gap360, there customer service is incredible unlike other big companies I have used previously, they always answer emails quickly and full of helpful advice, Can not fault Katie and the gap360 team through out the COVID-19 pandemic. They still are on top form, no matter how many emails I have sent them. The trips are carefully designed so no details are missed so you get the most out of your holiday. 100% recommend this company to anyone.”
“All gap360 team members that have supported with booking my trip were extremely helpful.
Katie supported rearranging my trip during an extremely busy and difficult time, highly recommend”
“I would like to personally thank Sophie Ramsden from Flights 360 for all her help both initially in sourcing my son Brandon's flight out to Australia and then from the Covid 19 outbreak, sourcing and finding him alternate flights back.
Sophie you have been a shining star
thank you so much for all your help and professionalism from day 1.
I will certainly be recommending you to others thanks for sure.”
“Second time using Gap360. My first trip was Bali, second trip coming up was supposed to be Australia in October which I’m unfortunately having to reschedule til next year due to the Covid-19 situation, the Gap360 team couldn’t have been a better help. So well organised during the trip I did manage to get to. And so supportive, helpful, understanding and friendly in helping me arrange my Australia trip. Highly recommend and wouldn’t use any other travel company. Much appreciated.”
“Travelling to Costa Rica in January which will be my fourth trip with gap360. I was originally travelling in June but due to covid 19 I wanted to change my dates and the team helped me with ease and total reassurance. I would not book with anyone else! I have spread their good name and reputation for years. Amazing company!”
“The team has been a great help during this stressful period and have helped me to delay my trip. Jon, Elisha and Sophie have all been really accommodating and replied quickly to all enquires. Also, not having to pay a change of date fee for my trip has been really good. Thank you to the team for all your help.”
“From the minute I booked my trip back in November 2019 to now during this uncertain time they have been excellent I haven’t had to worry about a single thing. Everything has been sorted so smoothly. Would like to give a special shout out to Sophie Ramadan & Katie Green. You’ve been really great and put my mind at ease. I really couldn’t recommend gap360 enough.”
“When seeking help from Gap360 this is the response I get. I am half way across the world in need of some help and for a company that claims to help their customers when in need at all times, this is extremely disappointing and upsetting.”
Thank you for taking the time to leave feedback. The phone number you contacted was our general enquiry WhatsApp, and the message you received was an out of hours auto-response. For urgent assistance, every customer has access to a 24/7 emergency line in their online account.
“I booked one of the 3 week trips to Thailand, well before the COVID-19 was a problem.
I was sent a weak email the other day saying I can rebook now if I want, but I dont have to. So basically saying it might be cancelled, but it might not- not very useful. I am not able to rebook, because of work etc, so basically this was my once in a lifetime chance to do a long holiday like this.
I asked if I waited to see if the holiday goes ahead, they said that was fine, but they would not offer a refund at that point I would only be able to rebook.
So basically my decision was made for me, I had to cancel, or lose all of my money. Not by any fault of my own. I had also thought, if the trip went ahead in the Summer, by some miracle, I might book back on.
So I proceeded to cancel my trip and low and behold theres a cancellation fee of £199. That was a bit of a shocker. So what has happened is the company have put me in a situation where I have to cancel (so I don't lose all my money) but they still want a healthy chunk of it.
So basically this is a warning to everyone else that has a holiday booked for the coming summer. Rebook if you can, but if you can't
1. They dont plan on giving you a refund if its cancelled - I have this in writing
2. They will still take a big old chunk of your money if you have to cancel it, because they give you no other option.
It's been an expensive holiday that I dont get to go on basically.”
Thank you for taking the time to leave feedback. All of our customers who have been affected by the outbreak have been contacted in regards to their options, and we are actively working on solutions during this difficult time. Please get in contact with our team if you want to discuss this matter further.
