Adventure360 provides gap year and youth travel for 18–30s. Formerly Gap 360, we changed our name in summer 2026. Find out more here: https://adventure360.com/gap-360-is-now-adventure360
“Absolutely vile, poorly organised, awfully staffed company. Will be telling many people who have showed interest in my travels NOT to use you this company. Service was terrible and the company just take as much money as possible whilst doing the bare minimum. Useless.”
Hi there, thank you for leaving us a review, and we're very sorry to read your feedback regarding Gap 360; this is not in line with the experience that the majority of our travellers have when they book with Gap 360.
We pride ourselves on providing all our customers with a high level of customer service and we are sorry if you feel that this is not what you experienced. We do appreciate all feedback, so if you haven't already, please feel free to email your specific comments to info@gap360.com
“Yet to go on my trip but a very easy and informative booking process. So much information on all of the tours online. Tess has been extremely helpful in answering all of my questions and worries surrounding COVID. Can't wait for the trip!”
“Answered my phone call within seconds. Explained everything I needed, was super friendly and got me booked on to a last min trip so quickly. They sent all the covid details and help with flights too. Couldn’t recommend more!”
“MASSIVE thanks to Tess Smith, who made the booking process so quick & smooth. Helpful from the very beginning with sending us information before we had even booked on the tour! A credit to the company!
We are now ready to finalise everything else and get to Australia in April :)”
“Becca was the most FANTASTIC advisor! Helped me sort a *very* complicated schedule without any complaint and was always so quick to respond. Highly recommend!”
“Booking with gap360 was the best decision I made. I have never been travelling on my own so doing it this way is a compromise!
The team have been very supportive throughout!”
“I’ve had the best experience with Becca!! She has been so helpful and sorted everything for me so smoothly! I can’t wait for the trip of a life time :)”
Thank you for taking the time to leave a review. In this instance, as our trips are so popular and selling out so fast, the trip had just a couple of spaces left. Between the time you booked and the time our operations team went to confirm your space, the trip had already sold out as other customers booked ever so slightly ahead of you. This is really unfortunate and we can understand your frustrations. We're doing all we can to increase trip capacity due to incredibly high demand. I understand you will be receiving a full refund which has already been processed. If you do wish to consider travelling with us in the future please do get in touch and we'd be more than happy to help.
“Booking with Gap360 has been super easy. The staff I’ve interacted with have been exceptionally helpful in answering any questions I may have. They have even contacted the local team to find out more about the itinerary for me. Response times have always been fast.
Only reason this is a four star not five is I think there should be more transparency about the fact you need a doctor to fill out a medical form if you have a health condition. I’ve never had to get my doctor to fill in a form to say I can go on holiday before, it came as a shock to me. I am unable to prepare anything till I’ve been for deemed to go which is a stress I wasn’t prepared for. I’m not against the medical form as I understand it’s to keep them and me safe but wish that there were alternatives.”
Thanks for your review Amelia, we're so glad we can help with any questions you have. Thank you for providing feedback, we're always looking to improve our customer experience so I will make sure this reaches the relevant team for consideration.
We hope you have a lovely trip with us 😊
Thank you so much for your review! We really appreciate it and are so glad you had a great time travelling with us! We look forward to you heading on another adventure with us soon 😊
“Really fast replies and contact from Gap360. Prepared me and got me ready with all the documents I would need when they put me in touch with the local agency that got me the placement. Really professional and a lot quicker than I thought it would be which is great!”
