A Little Bit Special Reviews

Name: A Little Bit Special
Address: A Little Bit Special, 3rd Floor, St Georges House, 6 St Georges Way, Leicester
Rating: 2.27

2.3 Rating 48 Reviews

29 %

of reviewers recommend A Little Bit Special

2.3

Based on 48 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 18%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0116 201 4424

Email:

enquiries@alittlebitspecial.co.uk

Location:

A Little Bit Special, 3rd Floor, St Georges House, 6 St Georges Way
Leicester
LE1 1QZ

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a personalised bauble on 6th December for my babies first Christmas and it has still not arrived. Christmas is now over and I feel so upset and dissapointed that I was not able to give it to my baby upon his first Christmas. When I emailed them, they said that the Royal Mail had lost the item, but given the reviews that other customers have written, I don’t believe this excuse. They barely made an apology just a simple statement to say sorry for the inconvenience and another one has been shipped! Well it’s far too late as Christmas is over and the special gift has now been ruined! I will definitely not be using this site again and would not recommend it to anyone else!”

Helpful Report

Posted 5 years ago

Unfortunately there are occasions where we are let down by Royal Mail but considering the amount of orders that are dispatched on a daily basis it is a very small percentage. We have immediately responded to your query and are currently getting a replacement to you. I'm afraid that on this occasion we can only apologise

Posted 5 years ago

“I purchased a map mug listed as available for "any postcode". I scroll down, add to basket, and see the line below that also says "any postcode". A screen further down it gives postcode exceptions, but I never saw that - why would I be looking? They still accepted the order, and sent a random postcode mug - not much good to me! The Advertising Standards Agency agreed with me and forced them to change the product page. But they won't give a refund. So disappointed in their morals.”

Helpful Report

Posted 5 years ago

“I bought a mug which they would print an OS map from "any postcode". I scroll down, click on add to basket, and see the line below also says "any postcode". So of course I didn't look another screen down that gives exceptions. But they still took the order, and delivered a random postcode mug. The ASA agreed with me and forced them to change their product page, but they still won't give a refund. So disappointed in their morals.”

Helpful Report

Posted 5 years ago

“Ordered a personalised gift as part of a bigger gift for my friends 50th birthday and as she lives away wrapped everything up together to give her in plenty of time. The 1st item arrived damaged, so they said they would do the gift again and send straight to her address, I asked them to NOT arrange delivery before her birthday and they advised they wouldn't. My friend texted me 3 days ago to say the item had been received and it's not even been her birthday yet. All they can say is sorry and will refund postage, will never use this company again or recommend to anyone terrible customer service, and now they say if I send the damaged one back and pay they will refund.... MY FRIEND HASN'T EVEN OPENED THE ORGINAL GIFT YET SO CAN HARDLY ASK FOR IT BACK.”

Helpful Report

Posted 5 years ago

Hi Joanne, as we have advised you on numerous occasions the request to send the replacement after a certain date had been missed by production. As a reprint is treated as priority it was sent out as a matter of urgency. We have apologised on numerous occasions and refunded part of the order as a goodwill gesture. We have also advised you that as the replacement gift was in a perfect condition you have actually received what you paid for. However as a further goodwill gesture we have advised that if you wish to return the replaced item we will issue a full refund

Posted 5 years ago

“Only gave 1 star as couldn't leave zero. Utter useless and unhelpful company, Avoid at all costs. They lie when they say items have been dispatched. Pay a bit more and shop elsewhere.”

Helpful Report

Posted 6 years ago

“Extremely disappointed with this company. Placed an order on 15th December after telephoning to check whether this would arrive before Christmas, was assured it would. Kept chasing and was told it had been dispatched on the 18th, I even paid extra for the 1st class post option- the item has still not arrived! The company have stated I failed to put the door number on my order..... if this was the case how could the order have been dispatched as they stated. Have requested a refund and this request has been ignored. Very, very poor.”

Helpful Report

Posted 6 years ago

Hi Lorna, your order was dispatched within our timescales, because you failed to put a house number on your delivery address the parcel was returned back to us. Unfortunately this is beyond our control and we have to wait for Royal Mail to do this. We have since sent it beck out to you again now that you have given us the correct address. I'm afraid we can only send orders to addresses that we are given and we don't manually check them.

Posted 6 years ago

“DO NOT ORDER FROM THIS SITE. Item ordered 1st December stillnot received. Will not answer phone ir email. I willbe contacting Trading Standards and reporting it as a scam site.”

Helpful Report

Posted 6 years ago

Your order was dispatched on the 12th December by 1st class post. A refund is currently being processed for you. We have replied to all the emails that you sent to us.

Posted 6 years ago

“Ordered bauble on 4th December Told order 39262/041217/10 dispatched on 11th - Still not received, Tried calling 0116 201 4424 - Never any answer, other online number is 0843 886 7878 is possibly a premium number Looks like I have been scammed!!”

Helpful Report

Posted 6 years ago

Hi Michelle, your order was dispatched on the 11th December so you should have received it by now. If not please let us know so we can either issue a replacement or offer a refund. Our phone lines are down currently and have been since Friday so I apologise for you not getting through to us.

Posted 6 years ago

“Order placed 1st December. Still not received. No reply received to email enquiry.”

Helpful Report

Posted 6 years ago

“I ordered on 4th December paying in full. The processing time was 3 to 5 days. On the 13th December they emailed me to say that due to damaged stock, they couldn't fulfil my order. I should have been told this on the 9th December, which would have given me sufficient time to order elsewhere, in time for Christmas. There was no goodwill gesture. I am bitterly disappointed and cannot recommend this company.”

Helpful Report

Posted 6 years ago

A Little Bit Special is rated 2.3 based on 48 reviews