Ordered a personalised bauble on 6th December for my babies first Christmas and it has still not arrived. Christmas is now over and I feel so upset and dissapointed that I was not able to give it to my baby upon his first Christmas. When I emailed them, they said that the Royal Mail had lost the item, but given the reviews that other customers have written, I don’t believe this excuse. They barely made an apology just a simple statement to say sorry for the inconvenience and another one has been shipped! Well it’s far too late as Christmas is over and the special gift has now been ruined! I will definitely not be using this site again and would not recommend it to anyone else!