“The products are mostly good but I find that when there is a problem, it often isn't always dealt with efficiently and I have to chase for a resolution. I have been made to feel like it was my fault in the past when a wrong item was sent and been left with a bad feeling about the company. It takes ages to get money back on faulty items and return postage is never reimbursed. I have recently lost my free delivery on an order because of a credit that took ages to clear and then took my order value under £100, costing an additional £5. I will continue to order from 3D as there are items I can't get elsewhere nextday but I have started ordering some items elsewhere which is saving me money and the service is often better when there's a problem.
I know they are little things and it may sound petty but the little things add up. Especially when you are a small business like me.”
“3D Group consistently have products that other suppliers do not hold in stock, Delivery is always fast and queries are always answered promptly.
Technical help is good.”
“I have had an account with 3D Keys now for about 8yrs, they are the best in the business. Very helpful with their email and Text service, always quick to respond to any request you put into them. I would say 90% of orders arrive the next day when using their 1st class post option. Highly recommend them!! Thanks to the whole Team...”
“I would like to thank you for the cooperation so far. Thank you for the successful transactions. I wish you further development and successful cooperation for us.”
“I have found 3D a very reliable company very helpfull if i have a problem with anything i usethem all the time if ever i have had a problem with a key they have delt with it instantley.and also like there free post.”
“Cannot fault delivery and service and website very easy to navigate , parts check not as good as it was , offering dealer supplied parts quite often at high prices to find a cheaper alternative works”
“Been using 3D for a few years now and have found them really helpfull when I had a problem they dealt with it quickly. Never had any problems with there Keys.they also give good advice on buying there equipment.”
