"I am not good with paper work.
From day one all the staff was friendly.they were always ready to listen and help.they were never in a rush to get the off the line.
They spoke everything through with me.if I asked them to repeat or tell me in plain english.they always answered of course I will .
It was so nice to know when you phoned you got a lovely welcome made you feel like part of a big family .
Thank you all so much."