“Our Zulay Frother decided to stop working after about a year plus. I guess we used it too much. It wasn't the batteries either. In calling Zulay they were very responsive and quickly replaced the unit. It was received promptly and is now being used. Thank you Zulay for taking care of this, your Customer Service people are great.”
“I received a milk frother as a gift for Mother’s Day. I love it but unfortunately it quit working. I contacted the company and I have never had such a positive reaction with a company as I had with Zulay Kitchen. No matter what time I emailed I received an immediate response. They were respectful and informative and very helpful. After we made sure I couldn’t get the one I had to work, they immediately sent me a new one. It’s back in the kitchen and I’m very happy with Zulay and my frother. Thank You for a very positive experience.”
“The worth of a company is how well it stands behind its product. The excellence of a company is how it deals with products that go array. We got a frother as a gift (from our kids) 2 years ago. It stopped spinning. Hesitantly I contacted Zulay about it and my options. The response was welcoming, caring and fun. It was the first time a cust service team came across as caring and fun. What a difference. We navigated the process. I paid for the shipping. Within 10 days I got the replacement frother. (the original is being recycled.). The cust service experience has sold me the company. May they always perform to this remarkable level of care. I plan to give these as a go-to gift going forward. thanks!!”
“I contacted the company because the cold brew coffee maker we have had for over a year was leaking. They immediately sent a replacement which arrived within a few days.”
