“Lovely product but unfortunately your dispatch team needs to learn how to pack parcels. Item packaging was damaged which resulted in the contents spliing out inside the package. Boxes generally arent designed to be forced into flat envelopes for dispatch...”
Hi Nathan,
I am so sorry that the packaging arrived damaged. We do send all our straws in a small eco-mailer envelope as a large letter and this should arrive intact! It does sound as if your parcel has been handled roughly and we are so sorry this has occurred. I will be lodging a complaint with Royal Mail as we have successfully sent lots of straws using this shipping option with no issues. I am just glad your straws were not damaged but many thanks for your feedback, this really helps us to improve our service.
Sarah
The Wild and Stone Team
