“The delivery service was abysmal, unceremoniously dumped on the doorstep, but the mattress is good quality and true to size. My son sleeps better with his new mattress, and it feels comfortable to me at my weight, so I am optimistic that it will last many years.”
Hello Corinne,
Thank you for sharing your feedback with us. We're truly sorry to learn about the less-than-ideal delivery experience you encountered. Since receiving this review, we've taken immediate steps to address this issue with our courier partner, Yodel and will be lodging a formal complaint to ensure this doesn't happen again in the future.
Please know that we expect all deliveries to be handed over either directly to the recipient or a nearby neighbor, never to be left unattended on a doorstep. Your feedback helps us improve our services, and we appreciate you bringing this to our attention.
If you'd like to discuss this matter further or have any other concerns, please don't hesitate to reach out to our dedicated customer service team at hello@thetinybedcompany.com.
We're delighted to hear that your son is enjoying his new mattress, and we're glad to know it meets your expectations in terms of comfort and quality. Thank you for choosing The Tiny Bed Company, and we look forward to serving you again in the future!
Warm regards,
Amy Barnard
