Hi Mark,
Thank you for sharing your feedback; we always value feedback from our customers as it allows us to continue to improve the service and the product range that we provide.
I can see that you are a new customer of ours and we always want to ensure that the treatments we provide are effective and best suited to your needs.
Upon checking your order history I can see that this order was placed on Monday 26th December 2022 and it was promptly reviewed and approved by our clinical team on Wednesday 28th December 2022, the next available working day. We always aim to progress your orders safely and effectively as possible to ensure that you are able to access the treatment you need from the comforts of your own home,
Your order was dispatched using the express tracked delivery service, with an estimated delivery timescale of 1-2 working days and I am pleased to advise that the courier tracking indicates that your order was delivered within this timescale on Friday 30th January.
Our clinical team remains on hand for you should you find that this treatment is not providing the required results and a member of our support team has contacted you directly to provide further support
