Hi Tim,
Thanks for the feedback, we appreciate the opportunity to support our customers with any concerns.
After reviewing the tracking information for your recent order with us I can see that it is currently with the courier and is still set to arrive within the expected timescales of your chosen delivery service. Additionally after reviewing your account I can also see that you have received your previous orders from us within the expected timeframes listed on our webpage.
Our Customer Service Team will reach out to you privately via the email address associated with your account with more information.
Please note we have a dedicated Customer Service Team who are always available to help in the first instance with queries regarding orders, and we send out a follow-up email shortly after a parcel has been dispatched to check everything has been ok with your order, which you can respond to if you experience any issues. This helps us ensure that any problems with orders can be resolved promptly.
