Hi Andrew
Thank you for sharing your experience; we always value feedback from our customers as it allows us to continue to improve our service and the products we offer.
This product is one of our popular treatments and with our customers providing feedback and a rating of 4.5 out of 5, and I want to ensure that you are happy with the results of the treatment, especially as this is your first order with us.
After checking your account I can see that your order was approved and dispatched the next working day it was placed, and delivered well within the estimated timescales for the service selected.
I am therefore keen to ensure that you continue to have a good experience with us and the treatment you have purchased. Our clinical team is more than happy to speak with you, in confidence, if you require any additional information or support regarding this treatment or indeed a more suitable alternative.
Should you wish to speak or email with a member of our clinical team please do let me know and I will be happy to make the necessary arrangements.
