“This isn't about the medication but your company. I received an email asking is it time for a refill? So I ordered, answered all the questions to be emailed 2 hours later that they rejected my order! A ridiculous service that I will never use again”
Hi Lee
Thank you for getting in touch, we love to hear from all of our customers as this helps us know how we can improve the service that we offer,
Firstly I wanted to apologise that our reminder email was too soon,
We like to keep our customers up to date and well stocked of medication to prevent running out at any point. However, I can understand on this occasion the reminder was not appropriate and hope this has not caused any inconvenience.
Our marketing team have been informed and are working towards a solution to help prevent this from happening again, ensuring that the reminders we send to all of our customers are appropriate for the timing and nature of the medication.
Given the circumstances our customer support team have contacted you directly to help draw this matter to a close for you.
“Easy dissolve no taste great, for when getting to a chemist is an issue for dealing with migraine and aches snd pains these are brilliant. Great service”
