Hi John,
Thanks for the feedback, we appreciate the opportunity to support our customers with any concerns.
We are sorry to hear you have not received your parcel, and we hope to get this resolved for you promptly. Our Customer Service Team will reach out to you privately via the email address associated with your account to investigate and suggest a resolution.
Please note we have a dedicated Customer Service Team who are always available to help in the first instance with queries regarding orders, and we send out a follow-up email shortly after a parcel has been dispatched to check everything has been ok with your order, which you can respond to if you experience any issues. This helps us ensure that any problems with orders can be resolved promptly.
“I bought two different medicine but one was not complete and after writing to the company, I did not receive any outstanding medicine from them. So bad.”
Hi Isaac,
Thank you for getting in touch.
I am very sorry to hear that your delivery was not as expected and for any inconvenience caused.
We could not locate any email correspondence from you regarding this and our support team have contacted you directly to assist you further.
I look forward to hearing from you.
Hi Ilkay
I am sorry to see that your experience with us has not lived up to your expectations and want to understand more so that I can help.
After reviewing your recent order with us, I can see that your order was reviewed by a pharmacist approved and dispatched the same day following your order being placed.
The item was then delivered using your chosen courier service the next working day and from the order being placed to when the item was delivered successfully the total time taken was less than 2 days.
I would be grateful if you could let me know how we could have improved, so that I can try to ensure we live up to your expectations for any future orders and look forward to hearing from you.
