Hi Joyce,
Thank you for taking the time to provide your feedback
I am sorry to hear that you were unable to use this treatment.
From reviewing the product page for this item on our website I can see that we provide a guide to check if this medication will be suitable for you and the eyelid is not one of the areas listed as suitable for the use of this medication.
However our support team will contact you directly to provide further assistance and we look forward to hearing from you.