“Excellent product to deal with my Blephritus but I'm finding it very difficult to squeeze the drops out.
It takes me 10 to 20 presses of the tube to get the drops out and sometimes more.”
Hi Bernard,
Thank you for sharing your feedback; we always want to hear from our customers as it allows us to improve the service and product range we provide.
I am very sorry to hear that your treatment arrived in this condition and I would like to reassure you that as a fully regulated online pharmacy, we only use reputable and reliable suppliers and couriers, often the same as the traditional high street pharmacy.
All the medication we provide is brand new and our clinical team has advised that new bottles of Thealoz Duo Eye Drops need to be prepared before use by squeezing a few times to release the first drop, however we are still keen to investigate this matter further,
Whilst our investigations are ongoing, I note that one of our customer support team have been in contact with you, and arranged for a replacement item to be promptly dispatched to you to avoid any delay in your being able to use your treatment.
As always, our customer support team remains available to you for any further assistance should you require anything further
