Hi Matthew
Thank you for posting a review with review.io, we always like to hear from all of our patients
I am sorry to hear that your parcel has not arrived as a planned and that this is the first we have heard of the situation.
After checking the tracking information I can see that the parcel was not collected from the Collect+ point and is in the process of being returned to us.
Our customer support team are in contact with you to arrange for you to receive your item as quickly as possible and help resolve this to your satisfaction.
