Hi Alun,
Thank you for your feedback regarding your recent order for Otomize Ear Spray; we appreciate every opportunity to improve our services and treatment range for everyone.
I can see that your order was dispatched on Monday 15th November using the Royal Mail Standard tracked service (£2.95) and the courier tracking history indicates that your order was delivered within timescale, on Wednesday 17th November.
As a registered pharmacy, we use the same suppliers as the main high-street pharmaceutical chains and we price match accordingly. We are transparent with our prices throughout the website, including a price breakdown at the checkout stage.
We are not aware of any recent price increase for the treatment selected; however, we do offer a price match guarantee on our products.
To set your expectation, this medication (Otomize Ear Spray) is a Prescription Only Medication (POM) therefore, a consultation with our inhouse Independent prescriber is required to prescribe and dispense this treatment.
If you were to approach your own doctor/alternative practitioner for a private consultation, you would expect to pay for this service and then for an additional fee to issue the private prescription before payment for the item. Our service is significantly less expensive than this private route and we eliminate the inconvenience of trying to see a health professional and having to collect your treatment.
We have reached out to you directly and we are happy to answer any further questions or concerns. Thank you again for taking the time to leave feedback for us.
