“Cleared mild cystitis in 24 hours. Independent Pharmacy recommended by my GP and were easy to order, fast delivery and much less faffing about than other well known high street chemists.”
“I have always been impressed with the Independant Pharmacy but this time not so much. They obviously didn't read my message properly as I would not have received the reply that I did.”
Hi Sarah
Firstly I wanted to apologise for any offence that our email communication has caused, this is sincerely not our intention.
I was pleased to see that your order was reviewed, approved and dispatched promptly and received in good time.
We want all of our patients to receive communication that is clear, concise and friendly and I can see on this occasion that there is an opportunity for us to improve here.
There will be retraining provided to the relevant team to help ensure this does not happen again and our support team have contacted you directly to help draw this to an amicable resolution.
