“Syndol pain relief seems to work better for me than any other over-the-counter medicine. It's just a great pity that - yet again - it seems unobtainable.”
“I was disappointed with the expiry date on my Syndol tablets - I only ordered them recently but the use by date is 05/10/23 - only six months away.
This is clearly old stock that the pharmacy are getting rid of. I would expect tablets like this to have AT LEAST a year left before expiry as a minimum.”
Hi Clair
I am very sorry to hear that your experience with us at the independent pharmacy has not lived up to your expectations as we want to ensure all customers remain satisfied with our service.
Syndol Original Tablets is one of our very popular product lines and as I am sure you are aware in high demand across the country due to a supply issue with the manufacturer, and as a result our stock levels do fluctuate on a regular basis.
Due to a number of recent events the manufacturers of some medications are finding it difficult to keep up with demand, and when coupled with the supply chain disruption being caused by the change of importing goods to the UK following Brexit; there are significant challenges we are facing across the industry in obtaining stock of items.
This unfortunately has created a situation where, despite wanting to ensure a continued and valued service to our customers to prevent any disruption to their treatment, some of our products do not have as long an expiry date as we would normally expect. However, as a responsible online pharmacy, we do have a very strict stock rotation policy to ensure all of our products reach you with a suitable shelf life based on the recommended or prescribed dosage.
To ensure this happens all of our stock is thoroughly checked on a 3-month basis by our dispensary team and any with a shelf life of less than 3 months are removed and safely disposed of.
Where we have identified any items with a short expiry date, these are advertised separately through our website so that our patients can choose between the short or long-dated stock where applicable at a price which reflects this. Once the shorter-dated stock is no longer available these will be removed from our website and stock will start to return to normal.
Our support team have contacted you directly to help resolve this with your directly.
“The best pain relief I’ve found for tension headaches. The muscle relaxant works wonders and only after one tablet. I hope they can continue to manufacture this painkiller as it’s been a life changer for me!”
“NOTHING has helped the constant migraines I've been having for several months. Thank god for Syndol. I take it as soon as I get the flashing lights, and it takes about 40 minutes to kick in.”
