Hi Vanessa,
Thank you for sharing your experience with us; we always welcome the opportunity to improve our service and product range.
I am sorry to hear that the results received were unclear and for any distress, this may have caused.
To reassure you, our clinical team is always on hand to help interpret the results, to prevent any future undue stress.
You are welcome to provide a picture of the test results and our team would be happy to discuss the results further.
You are also welcome to contact us prior to ordering test kits or treatment and our medical team will be happy to investigate your symptoms and potential treatment options.
Please do not hesitate to reach out to us directly if you have any further questions or concerns.
Hi Irene,
Thank you for your feedback regarding your recent order for Canestest; I am very sorry to hear that you have had this experience with this kit.
As a regulated UK pharmacy, we take reports of this nature seriously and we appreciate you bringing this to our attention so that we can investigate this further with the manufacturer.
Your feedback has been escalated to our clinical team and we have reached out to you directly.
We look forward to hearing from you.
