“I bought this for my rosacea. I’ve used it for about a month now and it’s not really made much difference. In fact, it says to put a thin layer all over the face and I’m breaking out in spots where I don’t usually have them. Maybe for someone with more of a flushing rash without the spots it would work better for…I had hoped not to have to go back to antibiotics again but looks like I might…”
Hi Tracy
Thank you for getting in touch
Firstly I wanted to thank you for choosing our pharmacy to dispense your medication.
I am sorry to hear that your treatment has not been as effective as expected and I wanted to help provide a little more information and a solution for you.
Rosacea is a relapsing and remitting condition, which can sometimes see symptoms increase in intensity before clearing fully.
This treatment is very effective and rated by over 100 of our patients as a 4.7 out of 5 treatment for rosacea, and Soolantra has the most clinical evidence to show it is an effective treatment, with the least probability of experiencing side effects.
Sometimes however a course of treatment may take up to 12 weeks for you to see the desired results and every patient's skin is different, and reacts individually to treatment.
Our support team have contacted you directly to provide some further advice and work toward an amicable resolution.
