“It’s been 3 weeks and I can see a massive improvement in my skin. I still have a way to go but I think maybe after 3 months I will be visibly clear. I hope. I didn’t get a big purge either and I think that’s due to the Clindamycin in the gel. The antibiotic helps to subdue breakouts. I use this gel at night alongside Azelaic acid after conducting extensive research which said the two work well together. It had made a part of my neck quite thin and I got a painful rash but sudocrem seems to have improved it. I try to avoid that area when using Treclin. It’s all about consistency and perseverance. There was a time that I thought my skin looked worse but you have to push through it. I still get the odd breakout here and there but they drip quite quickly. Sunscreen is everything so don’t forget that part of your routine in the day.”
“Bought from here as other places sold it much cheaper but with use by of a month so wanted one with longer use by date. Turned up with use by date of a month. Wouldn't bother would buy elsewhere cheaper”
Hi Laura
I am very sorry to hear that your experience with us at the independent pharmacy has not lived up to your expectations as we want to ensure all customers remain satisfied with our service.
Due to a number of factors and when coupled to the supply chain disruption being caused by the change of importing goods to the UK following Brexit and a number of manufacturing delays and accessibility to raw materials, there are significant challenges we are facing across the industry in obtaining stock of items.
This unfortunately has created a situation where, despite wanting to ensure a continued and valued service to our customers to prevent any disruption to their treatment, some of our products do not have as long an expiry date that we would normally expect. However, as a responsible online pharmacy we do have a very strict stock rotation policy to ensure all of our products reach you with a suitable shelf life based on the recommended or prescribed dosage.
To ensure this happens all of our stock is thoroughly checked on a 3 month basis by our dispensary team and any with a shelf life of less than 3 months are removed and safely disposed of.
Where we have identified any items with a short expiry date, these are advertised separately through our website so that our patients can choose between the short or long dated stock where applicable at a price which reflects this. Once the shorter dated stock is no longer available these will be removed from our website and stock will start to return to normal.
To help ensure that we resolve this to your satisfaction, our support team have contacted you directly.
