I am very sorry to hear that your experience with us at the independent pharmacy has not lived up to your expectations as we want to ensure all customers remain satisfied with our service.
Due to several recent events including the coronavirus pandemic the manufacturers of some medications are finding it difficult to keep up with demand, and when coupled with the supply chain disruption being caused by the change of importing goods to the UK following Brexit; there are significant challenges we are facing across the industry in obtaining stock of items.
This unfortunately has created a situation where, despite wanting to ensure a continued and valued service to our customers to prevent any disruption to their treatment, some of our products do not have as long an expiry date as we would normally expect. However, as an online pharmacy regulated by the CQC we do have a very strict stock rotation policy to ensure all of our products reach you with a suitable shelf life based on the recommended or prescribed dosage.
To ensure this happens all of our stock is thoroughly checked on a 3-month basis by our dispensary team and any with a shelf life of fewer than 3 months are removed and safely disposed of.
Where we have identified any items with a short expiry date, these are advertised separately through our website so that our patients can choose between the short or long-dated stock where applicable at a price which reflects this. Once the shorter-dated stock is no longer available these will be removed from our website and stock will start to return to normal.
However, I would very much like to ensure that you are satisfied with the product you have received and want to resolve this to your satisfaction, and one of our support team will be in contact shortly to ensure you are satisfied with your purchase.
Hi Adam,
Thank you for bringing this to our attention; I am sorry to hear that this treatment has not been as effective as expected.
Please be reassured, we use the same suppliers as the main high-street pharmacy chains (AHH and Alliance).
I can see that your order was dispatched on Monday 27th September and was promptly dispatched on Wednesday 29th September.
We are keen to assist you and have reached out to you directly to provide further guidance.
We look forward to hearing from you.
