“I have only been taking them for a month so i can't speak for their efficacy at this time. However the process for applying for a script was smooth, the delivery is when it says it is, updates get sent to you about where it is in the delivery cycle and the aftercare was a nice touch I didn't expect.”
“yet again on previous order, they have changed to a different supplier (brand)...3rd time now, without customers knowledge, picture still shows accord branding which is false, this greatly increases the effects and chance of possible side affects.”
Hi Shane
Thank you for your recent feedback, I am sorry to read that your experience has not lived up to your expectations, and I want to reassure you that customer satisfaction is very important to us.
Where possible we will try to supply medication as pictured on our website, however in an effort to ensure we have a consistently high level of stock to allow all of our customers to successfully place their orders, we do stock a number of different brands, especially where the item is very popular, therefore we will supply the product that we have in stock at the time.
On our website, where a product has an image that may have a different brand or item supplied to that pictured we have a note inviting you to get in touch with our support team to ensure your specific brand is supplied.
We would be happy to accommodate your request to only receive your preferred brand and I have now added this to your account for future orders. Should that brand ever not be available, we will contact you prior to dispatching your order to confirm how you would like to proceed.
Our support team have contacted you directly to help resolve this matter to your satisfaction
“Been taking one a day for almost 6 months since I noticed my hair thinning. Use in conjunction with Minoxidil every day and hair loss has slowed alot. No regrowth yet but not massive loss either. Absolutely helps the issue. Would recommend.”
Hi Shane,
Thank you for bringing this to our attention; I am sorry to hear the Finasteride 1mg Tablets received was not as you expected.
Please be reassured, as a fully registered pharmacy we only provide brand new medication and use the same suppliers as the main high-street pharmacy chains; whilst the outer appearance may differ, the active ingredient within the medication remains identical.
Where possible we do provide the item pictured on our website and underneath the image for this treatment, we advise: The brand supplied may vary. Please contact us if you require a specific brand. We may occasionally substitute a generic or unbranded product depending on stock availability from our wholesalers, at the time.
We would be happy to accommodate the request to only have a preferred brand and this will be added to your account for future order reference. Should that brand ever not be available, we will contact you prior to dispatching your order to confirm how you would like to proceed.
We have reached out to you directly to provide further guidance and help find a prompt resolution.
We look forward to hearing from you
