Hi Bruce,
Thank you for sharing your feedback; we always welcome the opportunity to improve our service and product range.
I can see that your order was dispatched on Tuesday 7th September using the Express Tracked service with estimated delivery of 1-2 working days.
The courier tracking history indicates that your order was delivered within this timescale on Wednesday 8th September.
I am sorry to hear that the information provided for the Testosterone Test kits was not sufficient and for any inconvenience, this has caused.
We have reached out to you directly to provide further assistance.
We look forward to hearing from you.
“Had a little difficulty drawing a sufficient amount of blood and wish that it came with one more lancet but other than that the test was fine and the result was quick. Will buy another in the future”
“I did not receive any results or a response if the test was performed wrong I'm very disappointed and would not recommend this service to anyone.
Darren.”
Hi Darren,
Thank you for your feedback; we always welcome the opportunity to improve our service and product range.
I can see that your test kit was dispatched on Monday 1st November using the Standard Tracked service.
The courier tracking history indicates that your order was delivered on Thursday 4th November.
The laboratory has advised that your test sample was received and processed on Sunday 7th November at 11:54 am.
We updated your account with your results on Tuesday 9th November and sent a follow-up advisory email the same day; I am sorry to hear that you did not receive this information.
Your test results can be viewed in the 'Personal Medical Record' section of your account, under the 'Test results' subheading.
Our clinical team remains available to you if you require any further guidance.
“Test itself is ok
But sent 3 of now not one arrived they could test been ongoing for 3 months no results back or medications despite paying 3 months ago”
