Hi George
Thank you for your review, we love to hear from all of our patients as this helps us to understand how we can better treat the symptoms being reported and ensure we offer the right treatments.
Firstly I am very sorry to hear that you have had this experience with this treatment.
As a responsible online pharmacy, we will only source medication from responsible and reputable suppliers, often the same as the traditional high street pharmacies, that is new and safely sealed by the manufacturer.
Fucidin is normally a very well tolerated treatment which is clinically proven to help effectively treat the symptoms which you have reported, being rated 4.5 out of 5 stars by our patients.
Given the nature of your comments, I have escalated your feedback to our clinical lead and I would be grateful if you could confirm the following information to help us provide you with further assistance regarding this treatment.
When did you last apply the medication?
How often did you apply the treatment?
How do you apply the treatment and what amount is applied?
Have the symptoms become worse over time?
Have you noticed any other symptoms you feel may be associated?
Is there anything that makes your symptoms feel worse or better?
Have you sought any medical attention or advice (i.e. from your GP)? If so, what was their advice?
Have you changed anything about your normal skin routine recently including any washing powders?
As soon as I receive your reply our clinical team will review your responses with the urgency required, where we will be able to work towards a satisfactory resolution to this matter for you.
I look forward to hearing from you however, should you have any further queries in the meantime please do not hesitate to contact me directly on 0333 2200 519 (option 1) or by reply to this email at support@theindependentpharmacy.co.uk
