“Took longer than expected to resolve the issue. Also wasn't a recognised brand name. Initially, I thought this might have been fake ingredients but the problem did resolve.”
Hi Peter,
I am sorry to see that your experience with us has not lived up to your expectations and want to understand more so that I can help.
After reviewing your recent order with us, I can see that your order was reviewed by a pharmacist approved and dispatched the next working day following your order being placed.
The item was then delivered using your chosen courier service the next working day and from the order being placed to when the item was delivered successfully and the total turn around time was done within 1 working day.
I would be grateful if you could let me know how we could have improved, so that I can try to ensure we live up to your expectations for any future orders and look forward to hearing from you.
Our support team have contacted you directly to continue reviewing this matter further,
