Hi Jill,
Thank you for bringing this to our attention; your feedback is important to us as it allows us to continue to evolve and improve our service and product range.
We normally find that our patients have a good experience using this medication for Rosacea treatment, however I am sorry to hear that the product that you have purchased has not been as effective on this occasion, and I would like for us to help you find a way help treat your condition.
Each order that we fulfill has been checked and approved by one of our medical team, and as a CQC-regulated online pharmacy we want to ensure that all medication provided is safe, appropriate, and effective for you, and based on the information provided in your consultation this item appears suitable for the symptoms that you have described.
As an online pharmacy, regulated by the CQC, we will only source medication from responsible and reputable suppliers, often the same as the traditional high street pharmacies, many of which will also stock a variety of generic medications from a range of brands.
We would normally expect an improvement in your condition after 3-5 weeks of regular treatment, however this may need to be extended to take the recent high temperature into account as this can be an aggravating trigger for Rosacea.
Our dedicated medical and support team will reach out to you to provide further guidance regarding this treatment.
“This was the first time I had used Finacea for my rosacea and it has worked very well. I used to use Rozex which recently wasn't working for me. The Finacea has quelled the redness and the small spots. Very pleased.”
“This dried up my pus filled rosacea quicker than antibiotics but took a while for scabs to heal after.
Customer service very helpful with my enquiries about my problem and use of the gel”
Hi Warren,
Thank you for bringing this to our attention; your feedback is important to us and we are keen to help find a prompt solution.
I am very sorry to hear that you have not received your order and that the delivery service has not met our expected timescale.
I have looked into this further and can see that your order was promptly dispatched on Wednesday 16th February, unfortunately, the delivery address we have received seems to be incomplete and your order was subsequently returned to us.
We’re dedicated to customer satisfaction and we would like to fix this problem for you. Our dedicated customer support team has reached out to you directly.
