“The beclometasone I ordered was the one in the picture which wasn’t the one I got very disappointed. Being told it’s the same does not make up for it cause I can tell the difference”
Hi Terry
Thank you for your review, we love to hear from all of our patients.
I called you earlier today however was unable to reach you and left a voicemail with my details.
Firstly I wanted to apologise for your experience with us on this occasion and want to help ensure that we can help resolve your concerns.
The product that you have purchased is a generic medication that is manufactured by a variety of different companies but it is important to note that the active ingredient within the medication remains identical.
We do try to make this as clear as possible on our website and following a recent update to our website, have moved some of the wording which explains our provision of the generic brands available to help.
I do understand that you may wish to have a specific brand provided that you have used successfully previously and we are always happy to accommodate this where possible.
Our support team have contacted you directly and would love to hear from you so that we can resolve this to your satisfaction
